** UPDATE **
I paid $200.00 to a Toyota dealership, and they DID NOT clean all of the broken glass out of the car. There was a big shard under the trunk-release lever on the floor, glass still on the driver’s seat, and glass on the floor on both the driver’s side and the passenger side.
I had purchased this Camry new in 2001, and had very good dealer service until 2 years ago when my original dealership changed hands. I got so fed up last fall, I wrote a 5 page letter detailing their mistakes and lies. When I finally talked to the current dealership owner, and asked him if he wanted my business, he said, “No.”
I found a different dealership to go to, further way from home. I TOLD the manager of this dealership about my previous bad experiences, and GAVE him a copy of that letter. He said he would do right by me. He said he WANTED my business. I got a phone message on Monday night that the car was ready, and I picked it up on Tuesday at 1 pm.
They had washed the car’s outside, but had NOT looked in to see the condition of the sub-contractor’s glass work on the inside of the car.
I had told the manager early on Monday morning that I brought the car to the dealership, rather than an auto-glass shop, because I wanted to establish a relationship with a new dealership.
Today, when confronted with the problem, he offered to detail the car for free.
That entails sending it out to someone else, and me waiting around or finding errands in that part of town for 6 hours. I value my time more than that.
I told him he lost a customer.
ALL THEY HAD TO DO WAS LOOK INSIDE THE DAMN CAR!
With all the bad PR that Toyota is having, this dealer doesn’t have a clue how to win a customer.
Stay away from Grossinger City Autoplex and Northside Toyota in Chicago if you are looking for honest service. They don’t know how to offer it.