- Our crappy billing system.
When we got it 16 months ago, it was supposed to be our salvation. It has become the worst bit of money that City Council ever chose to spend. But what should we expect from a council that will spend $7 million on new water meters, but only $700,000 on a new computer system to back them up?
- Musical Supervisors
They’re doing a big supervisor shift in my department. It’s partly good–there was one supervisor that needed to be moved–the one that was supervising the customer service clerks. She was a bookkeeper prior to becoming a supervisor. She should have been placed as the bookkeeping supervisor. The woman who was placed as the bookkeeping supervisor came from…customer service. D’oh! Now, though, the former bookkeeping supervisor is working down in my department, which is billing (they finally moved me off the customer service counter! Yay!). The billing supervisor is training her in billing. So technically, we have two supervisors in my department. It sucks. There’s only nine employees in billing. We don’t need two supervisors, especially when one of them went on a complete power trip when she got promoted. I used to love her, when she was my senior clerk. Not any more.