OK, let me paint a picture first.
I work in a large electrical retailing outlet, we sell things like TV’s to Chest Freezers, and most things in between.
I am a cashier/customer service person. People pay me for the items they wish to purchase, and if they have faulty goods they come to me to get a new item, a credit note, a refund or to organise a repair of the item.
We have been short staffed lately, so the Sales staff have been helping with the Customer Service aspect of my job.
Well, on Tuesday, a man came into the shop with his wife, and he was carrying an Iron that cost him about €21. The cord on the Iron was frayed, and he wished to exchange it for another one.
He went to see one of the Sales people, and I could hear the conversation from my post at the till. It went a bit like this
Man: “I’d like to exchange my iron please”
Sales Person: “No problem, if I could just see your receipt”
Man: “Well. it’s my mothers iron, and we have no receipt”
Sales: “We run a no receipt-no guarantee policy in this shop, so I am sorry, but there is nothing I can do for you”
This upset the man, and had he come to me first, I would have changed the Iron for him, no problem. Anyway, he was very annoyed, and the Sales person asked me to confirm if this was in fact the policy of the shop. Now, I am not the type to question the Sales persons decision on this issue, so I do back her up, and refuse the man a new iron.
We had a bit of an arguement, and he decided to report me to the manager. He asked my name, so I wrote my first name on a piece of paper, and handed it to him.
Man: “What’s this”
Me: “My name, like you asked for”
Man: “I want your full name”
ME: “I’m not giving my full name to a complete stranger”
Man: “Thats against the law”:eek:
Me: “Em…no it’s not”
Man: “Yes it is, by law if I ask your name you have to tell me”:eek:
Was this man on some kind of drugs???