I pride myself on being one of those guys that never needs tech support; I understand that I’m just dealing with someone on the other end who’s reading from a script (and probably not in their native language, at that!) and any company puts their tech support info online anyway. But I just had the retardo tech support experience of all time with Western Digital.
I bought a WD “My Book” external hard drive (this link will be important in just a moment) the other day because I’ve been running out of space on my PC and I found a great deal on the 1TB model - just over $100, which is what I paid for a 250gb model just a year or two ago. When I got it home, I realized that it’s quite a tall design - I can easily imagine the cat, or me, or a stiff breeze knocking the thing over while it’s in operation and killing it dead.
So I started looking around to find out which side to put it on for optimum cooling if I wanted to use it horizontally; the old generation of MyBooks were notorious for hardware failures, and this new model is a fan-less design. Strangely, there’s not a hint of info ANYWHERE about actually using it in a horizontal position, like every other external hard drive out there. Not in the manual, not on the website, not in the FAQ, nowhere. In fact, there isn’t a single picture of the thing being used horizontally - in every picture of it on the box, website, manual, it’s only shown being used in taht super-tall, ready-to-tip position.
So I broke down and called WD’s phone support, and here’s where the story gets retardud. I had to talk to no less than FIVE people before I got an answer! I explained my question over and over to such responses as, “You want to do what?” and “Why would you want to use it on its side?” Nobody seemed to have ever even considered the idea that someone might use the HD horizontally - once again, like every other external hard drive on the market - instead of standing it up on its side. Eventually, person number five put me on hold for about 10 minutes then finally returned with, “uhh, yes, you can use it on its side.” :rolleyes: Amazing.