if you feel the need to remove an old laptop from my office while I’m away, maybe you’d better check with someone first
Dear Mr IT Clown
if you do remove said laptop, please don’t throw away the bag in came in, there might be something valuable inside
Dear Mr IT Clown
do you know how much a software dongle costs? Hint $25,000 is the correct answer
Dear Mr IT clown
why did you tell everyone that our old software doesn’t run under Windows 7?
Dear Mr IT Clown
was it because you removed the Network Dongle from the server?
Dear Mr IT Clown
do you know how much that is going to cost us? Hint $25,000 is way too low
Dear Mr IT Clown
why did you tell everyone that Windows 7 drivers do not exist for our printer? Do you not know how to use Google?
Dear Mr IT Clown
how long does it take to set up an e-mail account? Hint - four months is not the correct answer.
Dear Mr IT Clown
have you ever heard of Customer Service? Hint - if my bosses boss (who has a very senior position in a very large multinational company) comes to ask you a question and there are four of you in the office sitting around doing Jack Shit, the correct thing to do is probably not to hold up a big red STOP sign and tell him to make an appointment.
So, anyone else had a bad IT day recently?
Not recently but I had an IT guy remove a machine when the lease was up without telling anyone.
It just so happened that this machine was running 24 hours a day, monitoring our systems, collecting data, and reporting metrics.
Did I mention that they wiped the hard drive without telling anyone as well?
Luckily our software vendor kept backups of the $75K of custom tailored software we had and we backed up all the data nightly, but still, who removes and wipes a machine in the still of the night without even checking with anyone first?
It was kind of fun seeing the senior leadership loose their shit when they didn’t have any reports in the morning, they just assumed the entire system went down.
At least for software issues, I do everything I can to fix it myself before calling IT because in my years of experience in different companies I’ve found that they often don’t know their ass from a registry entry and I’m more likely to fix the problem than they are. For hardware issues, I’m not really authorized to open a box so I have little choice.
I have been on the other end of this for years, and while some of what you say is undoubtedly on the mark, the vast majority of clownery comes from you.
Do you know how to turn on a monitor? The power switch. You may also have to plug it in, but I understand that sometimes requires an IT clown.
Do you know that mice don’t work by moving them around literally physically on the screen? True story.
Do you know that you don’t get a new computer every 6 months because you install so much garbage that it stopped working properly? (not my policy that allowed you to do it in the first place.)
If you deleted a file 6 months ago and mentioned it to me today, it probably isn’t still available. And that’s your fault not mine.
I could go on forever, and I understand that IT guys are not always of the mold you might prefer. But from my experience, the average user generally makes them look like geniuses. You think we’re here to serve your whim, and you have no idea what makes IT work.
