In December, 2019 we bought a Sony 4K UHD LED Smart Android TV. My wife has an Amazon Prime account, and occasionally we remember we can watch ‘free’ movies. A couple of the movies have Audio Descriptions for the sight-impared; i.e., a computerised voice tells you what’s happening on the screen. We’d like to turn it off.
I found this page and followed the directions: Click Home, go to Settings, go to Accessibility, and toggle Audio Description off. Then we have to get out of Prime and find the movie again. The unwanted audio still plays. Going through the process again, we see that AD is in the Off position. We don’t seem to have Additional Services in the menu.
Does anyone know how we can turn the Audio Description off?