LOL, of course I did. I’ve been buying from them since 2003 so I’m very well versed in how they operate. This is a huge departure from the norm and they refuse to acknowledge there’s an issue, even though it keeps happening. The recent order was for three items, resulting in a total of nine separate charges (each for a different amount) to my credit card.
For some reason, packages NOT from Amazon tend to get left in the office, which is great. They’ll keep it safe until I pick it up. Amazon packages have been left in the hall outside my door without a knock, or down on the shelf next to the mailboxes, which is stupid.
As has been pointed out, packages sent by amazon are usually carried by various delivery services. If you call because your package was stolen, they will generally replace it free of charge. No money out of your pocket. A bit of inconvenience, sure, but not money out of pocket. If a package delivered by UPS but ordered from amazon is treated differently than a package delivered by UPS but ordered from another vendor - then I honestly don’t know what to say. I would fuss like hell at the carrier. If the package is being delivered by Amazon Logistics (I don’t know where you are or if that’s the case) I would raise hell with Amazon.
Have you asked your building manager what the deal is? I can’t imagine Amazon giving instructions to UPS or USPS to not leave packages in the same place as everything else they are delivering. I’m sure Amazon hasn’t better things to do than direct the precise delivery practices for each large apartment building. It just seems like the more likely issue is your building management.
IME, Amazon is now using freelance drivers for deliveries, in addition to UPS and USPS. I’ll hear the doorbell and go out to see a package has been left by a non-uniformed person in an unmarked private car. (Sometimes they have Lyft and/or Uber stickers in their windows, which suggests they are gig-economy workers who have added deliveries to their gigs.) I’ve seen at least one take a picture of the package sitting on my porch before leaving.
These people may not know how to handle deliveries to an apartment building properly. Assuming they work directly for Amazon, the OP may be right in blaming Amazon. I can’t say I have a solution for how the OP should get Amazon to teach them how to get it right, other than regularly complaining or shopping elsewhere.
Thanks, running coach.
Did I miss the Where Amazon Went Wrong and Some More of Amazon’s Greatest Mistakes threads?
Do you have Prime? When I order through Amazon fulfillment (not third parties) the package is almost always delivered by USPS.
I’ve heard people sometimes get fed up with Amazon, and I guess I’ve been lucky. I’ve been using their service for years and only once did they piss me off. I ordered a Kindle one-day-delivery and the delivery service couldn’t find my apartment building so they just left. I even called and gave them my number so I could direct them to my apartment next time they were there, and they didn’t call me, they just dumped the package on the wrong doorstep in the middle of the pouring rain, in no box. About four days late.
To date, that’s the only problem I’ve ever had. And when I complained to Amazon they refunded my one-day shipping fee.
I use Amazon for just about everything I can, personally. I get a lot of jokes at work for how much stuff I have delivered here. In my location my deliveries are pretty evenly spread out between UPS, USPS, FedEx, Amazon’s own delivery services and FedEx/UPS using Smart Post.
The only issue I’ve ever really had is USPS delivering on Sunday and saying ‘business closed’ when we’re not which means they didn’t even try, in fact the package probably never even left the post office. Two or three complaints to Amazon and that stopped.
Were they sold by Amazon, or a secondary seller?
You know, if I ordered a pizza and they had a different service deliver it, but it never arrived and they told me to take it up with their delivery service, I’d tell them to go fuck themselves and take it up with their own damn delivery service.
Agreed, I’m not sure why anyone would say to take it up with the delivery service. If your package doesn’t arrive, that’s the sellers problem. Not only is that just the generally accepted practice with nearly every mail order service, even if you call a delivery service and tell them that you didn’t get something, they’re just going to tell you that the shipper* is the only one that can really do anything about it.
In the end, the tracking (if there is any) is going to say it was delivered, you don’t have it. Amazon owes you a new one. Amazon will send you a new one, Amazon will make an insurance claim, should they choose to, against the shipping company. You only need to make contact with Amazon and they’ll do the legwork.
*Or possibly the person paying for the shipping, but that’s usually the shipper.
The OP has a legitimate complaint, and I don’t understand why the reactions in this thread are the way they are.
People: not everyone is like you. Not everything is like where you live. If EVERY other package in the OP’s complex that is delivered goes to the office, and only Amazon drops theirs in the hallway, the OP is not the problem. Amazon is. Just because Amazon delivers perfectly to you and me, doesn’t mean they aren’t the ones in the wrong for the OP.
Even if the OP reports the package lost, and Amazon sends another (and another, and another…), we’re all ultimately paying for that. It is in Amazon’s, and our, best interest to get them with the program, and stop making it easy for packages to be stolen.
Well that’s ok. Someone who comes out of the woodwork about once a year to shit on me did so in this thread and I decided it was finally time to put her on Ignore. Now she can do so to her heart’s content and I won’t have to read it.
Chimera, who actually delivered your package? The shipping information will say who the carrier was.
I have one of those. I haven’t seen her round here in ages, though.
If Amazon accepted Paypal, I would deal with them.
The apartment manager should have a policy about how shipments are handled at the building. Have you talked to them? Maybe they need to post the policy at the door or something.
Same day delivery by Amazon Fulfillment, as they opened a new distribution center about 4 miles from my apartment.
So Amazon’s own people did this.