What do you do when a professional problem becomes personal? (long)

Guys, I don’t know what to do. (I’m pretty sure there’s nothing I can or should do, which is way worse.) A purely professional issue has become personal between a coworker and me, and it sucks.

It started with me screwing up, big time. I’ve got some time management issues that I’m working on my own to resolve. (My post count is my cite.) I’d been letting one major long-term project and one minorish intermittent one sit there - hadn’t worked on either in a long time. Also, there were two tasks that don’t take a long time to do but are pretty complicated and important that I’d left undone for the stupid, stupid, stupid reason that I’d forgotten how to do them and didn’t get around to asking anybody. Christ, I’m so mad at myself. Anyway, I got called on the carpet about a month ago and raked over the coals for it. In that meeting (a little preview of hell) they sat me down and told me that, and this will be kind of important later, nobody had any complaints about my reference services, dealing with patrons, all my other duties, etc., but that obviously my not completing these projects was unacceptable.

Well, that was basically the kick in the pants I needed - I’ve worked out a plan for myself, completed the little projects, made tons of progress on the big ones - essentially I’m back on track now. (I do realize that now I have to be, like, six times as good to make people forget about how bad I screwed up.) That’s not the problem, though. (I should mention at this point that, in good professional practice, nobody but us professional staff in this department, meaning four people, were in on that meeting. As it should be.)

The afternoon after I’d had the Terrible, Awful, No Good Meeting, we had a staff meeting. So D already knows about my fucking up. At the meeting, we had a legitimate professional disagreement about service levels, our appropriate roles, consistent service, etc. Now, nobody would call me a lazy librarian (or so I thought!), but because I have honestly differing viewpoints from her on certain service issues, she clearly thinks that I am. Additionally, I said a few things too personally directed at her (she coddles patrons and breaks our rules for them and does everything for them so they don’t have to learn to do anything and then they come in on a busy weekend and are shocked that not everybody does.) which was not only inappropriate but also a huge mistake. I blame it on having the worst day of my professional life, but obviously that’s no excuse.

So, D is PISSED. The next morning, I tried to apologize to her and talk about it, but she wasn’t having any of it. Now, I was brought up to accept apologies even if I didn’t feel like it, to meet people halfway, to speak rationally about problems… I guess not everybody was. So she cut me down, told me “sorry isn’t good enough, grrr grr grr”, and I decided not to poke the bear.

After a few days of her hovering over my shoulder like a vulture waiting for me to screw up and humiliating me in front of the patrons and the new staff member at any possible turn and sending me the nastiest e-mails in tone I’ve ever gotten (oh, but if you didn’t know what was going on, you wouldn’t see the seething hate in them, that’s the problem) I tried talking to her again. And let me tell you, I had the sweetest most honeyfied speech to give, all about how I really respected her and am so upset that she’s mad at me and am crushed to think she might think I’m a bad librarian (all true), and then she interrupts me and tell me that I am a bad librarian, that I really let the department down, etc, etc, etc. Her nod to “nice” was “I hope you improve, I really do.” I mean, jesus. I don’t think anybody I really know has ever spoken like that to me as an adult! I have no idea how I didn’t burst into tears, I really don’t. (I’m an easy crier, but I guess I have an animal instinct not to show throat to the talons of evil!)

So I yelled at the BF for talking me into trying to talk to D again - share the love, eh?

I was so upset over all this I finally went in to see my boss about it, because I thought, maybe everybody else is just pretending that I get a second chance and that they still like me and all, and if everybody really does think I’m a bad librarian, I really need to start seeking alternate employment. (Not exactly possible in a town with a library school, I might add. Plus I like my job, and I’m good at it!) Well, she tells me I’m crazy and of course everybody loves me and nobody thinks I’m a bad librarian, why would I think that? Well, I tell her D certainly seems to, 'cause she told me to my face, but I didn’t want the boss to step in or anything. Honestly, I really do think the boss wasn’t just trying to be nice - I came out of that meeting thinking that it was just a personal matter between me and D. So when that afternoon D dragged me into an empty office to “talk it out”, which was her way of saying “enumerate all the reasons I think you’re shitty at your job”, I let it roll off me.

I’ve given up on D. I decided I’d just be nice to her and let her hate me as much as she wants to. It’s easier said than done, though. Sometimes she’s perfectly civil, almost as if she wasn’t raised by wolves or something, and sometimes she sends e-mail with that nasty tone, but whatever. She’s always waiting for me to fuck up, of course, and working on desk with her is a private little horror, but I try not to let it get to me. I say I won’t let her live rent-free in my head, but damn, it’s hard, you know?

So last night I find out for sure what I’ve been suspecting - she’s been filling everybody’s ears with what a shitty librarian I am. Prolly because she’s a stunningly unprofessional bitch, I guess. She likes to be Superlibrarian - here on all her days off, has her special little patrons, etc, etc, etc, and she loves to lord it over everybody else. (One of her examples in her little empty-office tirade to me about how lazy I am? “When I came to the desk today, the printer was almost completely out of paper.” “Well, I’m glad to know you’ve never left a printer without its full complement of paper supples.” “No, I don’t think I have.”) I’m sure she’s poisoning the new girl against me, and she’s definately badmouthed me to people in other departments.

The thing is, she is a good librarian, with a good reputation, and she’s been here a lot longer than I have. What if people believe her? It’s all very well to say “Prove it with your work”, but don’t pretend that hearing bad things about a person doesn’t affect your opinion of them even if you try not to listen to gossip. And it isn’t just gossip, it’s a respected person’s professional opinion! The BF asked me, “Don’t you have any allies at that place?” Well, I didn’t know I needed allies - didn’t know I had enemies! And no, I really don’t - I have “work friends”, but they’re all her work friends too and she’s known them a lot longer than she’s known me. I only have one or two real “allies”, part time non-professionals, and I’m sort of thinking she’s actually taking this shit with me out on them! Can’t prove anything, though. And it’s not like I can go around telling people “Whatever D said about me, it isn’t true” - for one thing, I’m better than that, and for another thing, even if I weren’t, who’d believe me? I did, in fact, fuck up big time, after all.

I don’t want to go to the boss lady about it - can’t prove anything, and I really am the one who screwed the pooch, and this is a very small department. It’s easy to say “Tell management”, but it isn’t always that cut and dried in actuality. I mean, who knows what my boss actually thinks about the whole thing? And it would only make it worse to have her talk to D, obviously. I mean, there’s nothing that can be done unless somebody invents a retroactive “good breeding” ray gun.

Sigh, I’m sorry if any of you are still reading this, but it’s just gotten to me. It’s worn me out. I dread going to work sometimes, a job I theoretically love! I’m completely depressed about the whole thing. Working at the desk with her is a short season in hell, and working in the back when she’s at her desk near mine is an exercise in paranoia. What do you do with an interpersonal situation like this? (She’s nowhere near retirement.) I’ve tried leaving it alone, since that’s really the only option, but she’s not leaving it alone - it’s been a month and she’s generally normal to my face, but obviously not to my back. What the hell am I supposed to do now?

Do your job to the best of your abilities. Maybe I shouldn’t say it but try laying off the dope at work for a little while and see if that helps. We’re not going anywhere.

Don’t give her a reason to have anything on you…basically, sit in the bed you make.

I don’t agree. If work life is that miserable, I suggest looking for a new job. Work should not be the end-all be-all and your home life/stress level and family life is much more important.

However, if that is absolutely unfeasible, you will have to rise above. You’re going to have to deal with being the pariah at work for a while. Cultivate a Zen attitude. Meditate if you have to. Learn to respond to everything with a smile and a polite comment. I know it’s damn hard, but I was in a similar situation to you and anything, anything you say negatively will make it hard.

Find other sources of stress relief and use them regularly. Work is just going to have to be stressful. And yes, lay off the Dope. If that’s hard, don’t just do it, give yourself a deadline. “I’ll lay off the Dope for seven days straight and then give myself a day.” Then extend the deadline periodically. “I’ll lay off the dope for two weeks this time.” Etc.

Good luck. You’re going to have to rise above her little backbiting comments and that’s not easy. The main thing you have to remember is just because she says it does not mean it’s true.

The Dope isn’t really a big problem anymore - my big projects can’t really be done on desk, and there’s nothing wrong with Doping when it’s quiet on the floor. I do get some good reference stuff here, too. Before, I’d actually run out of the Dope and the whole freaking Internet and do it all over again rather than do the stuff I needed to do, and I don’t do that anymore. I’m actually ahead of the schedule I made for myself on these projects, which is a shockingly good feeling. (I try to drop it into conversations when I can - I keep reading that introverts have to toot their own horns sometimes so people realize what they’re getting done.)

Would it be helpful, do you think, to ask my boss to schedule a follow-up meeting and make sure that my performance has improved to acceptable levels?

Yes, I think that would be a great idea. I think it would show your boss that you are really taking this seriously, and honestly, no one else matters. And perhaps you could get a feel for what the boss knows.

If your boss is not totally clueless, she knows what’s been going on. Hang in there. :slight_smile:

Ditto.

Yes. I agree with Anaamika as well.

Sounds like D needs a little face-to-face “adjustment.” Stand up for yourself. Tell her, in private (her word against yours), that you are NOT going to continue putting up with this shit. Tell her she’s being unprofessional and hurtful, and if it continues the embarrassment she endured during your meeting is nothing compared to what’s coming.

Sometimes you gotta be a little ballsy and “handle” people like this.

The problem is between you and D, not your boss, no one else. You’re much more likely to settle to your satisfaction if you keep it that way.

In short, you’re being too nice.

Just wanted to say, when someone at work starts badmouthing a colleague to me, it generally changes my opinion of the badmouther, not the target of his/her slagging. Even if it’s someone I respect a great deal, from that point on I assume they have a weak spot. The top dog where I work, for example, is someone I have huge respect for, and someone whose opinion means a lot to me, but sometimes he can be a snarky bitch and I just have to dismiss what he says.

If D is really badmouthing you so much to everyone else there, and is painting you as someone you’re not, eventually people will do one of these :dubious: if they have an ounce of sense.

Another vote for your idea of meeting with your boss about your progress, and what Anaamika said. Your boss is your “customer” right now, and the only person in your workplace who matters. If she’s satisfied with your performance, you’re gold.

Keep in mind, too, that badmouthing other people only makes the badmouther look, uh, bad. D may be well-respected and highly capable, but I have little doubt that the respect she holds is steadily eroding as she campaigns against you. Let your work and your demeanor speak for themselves.

Ditto. I hate gossip and as soon as someone starts gossiping about someone they lose a notch of respect in my eyes.

I can’t second the face-to-face talk, though. Been there and that only escalates the situation, and you don’t need more stress than you have. Up to you, though.

I’d like to offer my sympathies, first of all. It’s terrible when you dread going to work each morning, I know. If it helps, remind yourself of these things…

You like your job and are good at it.
You’re a grown person who deserves respect.
D is unprofessional and childish for talking behind your back, but you’re not responsible for her actions.

This might be easier said than done for some people, but I like DudleyGarrett’s advice. I don’t love confrontation, but D is asking for one. Just that “sorry isn’t good enough” remark would have been enough. After an honest apology over a mis-step? Seriously!

Well, my ally said after I was all upset over how she didn’t take my apology, “Some people don’t have no kind of raising.” I keep telling myself that. :slight_smile: I don’t think a confrontation will help at all - I mean, is she going to stop badmouthing me (in that oh-so-professionalish way - evidently she was telling somebody to take over something for her while she’s on vacation because “I just don’t think Zsofia is careful enough about it”) because I confronted her? No, it’s just going to escalate, with a side of “Can you believe that bitch actually came up to me and said something? Like I’m supposed to make excuses for her bad work?” added into whatever she says. Fuck her, I’ll just bring more pie to work for everybody.

I’m sure you’re right. Maybe I like confrontation more than I want to admit? :slight_smile:

You’ve gotta do what’s right for you. I’m sorry she’s making your days miserable…hang in there.

I can’t advise on the personal problem with the coworker because I’m unqualified, but I can share something with you that helps me when the job suckiness becomes overwhelming.

I tell myself, “I get paid on Friday.”

That sounds overly-simplistic, but it works to remind me that at the most fundamental level, I’m trading my time and effort for dollars. If it were guaranteed to be fun, they wouldn’t be paying me.

Then, emotionally, I build up from there and find a way to convince myself that the task in front of me is either worthy or it must be completed so I can move on to one that is. Then I can move on to tasks that are fun.

The coworkers … bah, who needs them. :slight_smile: Convince them you’re crazy and they leave you alone.

They wouldn’t pay us if it didn’t suck a little bit, or maybe a lot, but just wanted to chime in and second some comments made.

Find a new job - yup, it’s a possibility. I’m very much a work to live, rather than live to work, sort of guy. I won’t let most jobs tie me in too big of knots.

Talk to your boss - hell yes. Get it out there. Tell him / her you’re having problems with your coworker, tell him / her you’re unhappy for a variety of reasons, etc… Even if you’ve screwed up, or maybe especially if you’ve screwed up, a good manager can be an absolute lifesaver - they can cover your ass long enough to get it back together and get on your own feet. Of course, a crappy boss can hang you out to dry, so you’ll have to make the call there.

As for the rest of it - don’t take it home, that’s the worst. I refuse to let my job own me - it’s what i do, not who I am. I think cultivating a little bit of separation between your work and home is a great idea, and I do it several ways - I take a long walk / bike ride / run when I get home just to clear the cobwebs out before I even talk to the GF. I also use long drives, or even beers at the pub alone to get away from ‘work mode’. And I know it’s a bit of teaching you to suck eggs, but keep telling yourself - it’s business, not personal.

I want to chime in on this as well.

Consider also that you are probably not the only person who is seeing through this woman’s fakery and b.s. You will look like the better person when you just roll your eyes at her attempts to build herself up by oh-so-subtly tearing you down.

She sounds pretty sad, as though her entire identity is tied up in her job.

I really appreciate your responses, guys - it’s really putting it in perspective. I’ll just remember to make the pie I bring for D’s birthday with extra hate.

That sucks, Zsofia. I’m sorry. DudleyGarrett’s advice doesn’t strike me as the best way to go in this situation. It’s a small workplace of mostly women, and she has seniority, right? That doesn’t lend itself well to direct confrontation.

I also recommend taking the high road–damn, it sucks to be the bigger person, doesn’t it?

Hey, what kind of pie are you making?

Would it be possible to ask your boss if you could have a meeting with her, you and D so you could discuss these issues with your boss as a witness? I wouldn’t do this if your boss is the type who just wants you to get the job done without bothering her about these things. But if she’s the touchy-feely type, and you go in very prepared, she might put D in her place. If she’s not, I agree with Anaamika’s Zen approach and a meeting to tell your boss how great you’re doing.