I’m never sure of whether to be happy that I’m not nearly this stupid and greedy as other people, or sad for Humanity as a whole that these people exist.
I had a customer this week who wrote in to complain about how arrogant, uncooperative, rude and mean I was because I refused to tell him his wifi password. We don’t make the equipment or control his account in any way, shape or form. It has fuck all to do with us. I was very nice in trying to explain this to him and direct him to calling that company, but he absolutely refused to do so, weeping and gnashing his teeth about our “poor service” and how he was going to write to our CEO to complain about it. You know what, sir? I was nice to you. But you’re a fucking moron and at this point, I sincerely wish you meet a man named Darwin. Next time call Sears and demand that they tell you your wifi password. It will work just as well.
One of my co-workers got a call from a man who demanded $500 per hour in order for him to participate in troubleshooting the $200 device he purchased from us, and threatened to sue if we didn’t pony up. Needless to say, he didn’t get it.
No, I can’t accept back a 1 year old piece of equipment and give you the new version we’ve just released - for free - because you throw a fit. You’ve been using it for a full year now, jackass. You want the new model, fucking buy it like everyone else.
Look, my first name is simple, and only five characters long. If it takes me more than three times to spell it for you, perhaps you should check into Chimera’s Home for the Terminally Stupid. Especially when your third attempt is all consonants and makes no damned sense compared to what I’m saying. At that point I can only assume that you’re either terminally stupid, or intentionally messing with me. Six attempts before you get it? Yeah, at that point I’m proving no further information because I don’t have all day for you to get my phone number right and I no longer want to deal with you.
I loved this one the best. Product is outside of phone support, which only last so long. Customer throws a fit because it wasn’t convenient for her to call these last many months, but it is convenient for her to call NOW. Tells me that our support exists for her convenience and as the customer is always right, we have to support her NOW. When I said “Sorry, but the customer is not always right”, she went into a rage about how I was calling her a liar. No ma’am, I wasn’t calling you a liar, but right now I’m signing you up for a future bed at that special home I mentioned earlier in this post. We have a long argument about support, I tell her that she has the option, like anyone else, to purchase extended support agreements. She refuses, repeating that it was never convenient for her to call before, and it is convenient for her NOW, and so we had damned well better support her, because the customer is always right. Well, bottom line is that she did not get the support she demanded, because she refused to pay for it.
Her next step was to demand that we replace her product, while refusing to tell me what was wrong with it. So I set up a repair ticket, advising the repair people to look it over, and if there wasn’t anything wrong with it, to simply send it back. I’ll check back in a week or two to see if there was, in fact, anything wrong with it, and whether or not she called in to scream about that.