Yes, I know I’m an idiot for getting a Windows phone. It came free with the contract, but that’s no excuse.
It’s an AT&T LG Quantum running Mango (Windows Phone 7.5). What happens is that, randomly, I’ll take it out of my pocket to find that it’s stuck on the bootup screen with the LG logo. When this happens, the only way to shut it off is to pull the battery.
It gets hot when this happens. Sometimes I realize it’s happening because I feel it getting hot in my pocket. After I reset it by pulling the battery, the battery has lost a lot of charge.
It seems obvious to me that this is very likely a software issue. For some reason it decides on it’s own to reboot, and then gets stuck in a software loop, draining the battery and generating heat.
I took it to the local AT&T service center and they replaced it. That was at the beginning of this week. The new phone worked fine all week and I had nearly come to the conclusion that it really was a hardware problem with the old one.
Except that this morning the new phone started doing it. It’s done it several times today.
I’ve Googled the problem and found other people in forums complaining about the same issue or similar issues with various models of phones running Windows.
No one seems to have found a conclusive solution to the problem. Various remedies have been suggested, including doing a hard reset of the phone. None of them seem to work. One person said that they’ve gone to their provider about it twice and both times received a replacement phone. Both replacements had the exact same problem.
If I take it back to AT&T they’ll likely just give me another one, and I’ll likely experience the exact same problems with it.
So I thought I’d subject this problem to the collective wisdom of the dope on the off chance that someone here is aware of a solution.
Is there something I can do to fix the problem? Some setting in the phone that I haven’t found? Some app that prevents this?
Or do I just have to raise hell with AT&T in the hope that I can get them to replace it with something other than a Windows phone (my 30 days are up).