Thinking of altered-states people…
Background info:
Years ago I spent a very short time in a project which was so horrible it’s become a legend in Spain. People who didn’t go through it do not believe it. This is a small company which produces made-to-order stuff designed by their customers; they can’t have a product catalog because their only product is “whatever the customer wants so long as our machines can make it”.
They’d had a first attempt at implementing the Big Blue Database (henceforth BBD) which was abandoned by the consulting firm after two years; five years later the suits were still ongoing. They hired a second consulting firm (SCF from now). The people from SCF thought “hah, all we need to do is copy what the other guys did and wrap it up, what morons!” - apparently without thinking that maybe, just maybe, that wouldn’t work.
The customer has a reputation of being notoriously difficult, but for me they weren’t; it’s a matter of cultural compatibility. They’re in Euskadi, where it is very common to test people before you decide to trust them; the consultants were from Madrid and their reaction to being put to the test was folding like lawnchairs, which led to the customers getting angrier and angrier, because how can you believe that this person is really offering you what he thinks is the best option, when he can’t defend anything, he won’t even try to defend anything? My own reaction was “correct” (hey, I’m from next door, that testing-people thing is standard here too) so our relationship went swimmingly.
I joined the team 3 years after SCF took the project; my focus was preparing the Quality parts. The first guy who’d been in charge of those, and who’d said “yes” to everything, was from Finance. OK. His replacement, the dude I replaced, was from Purchasing. Re-OK. What they knew about quality could be fitted many, many times on the head of a pin; how many times exactly is something I’ll leave for theologians to discuss.
The team’s manager would rarely come before 10am, always looking like he’d been run over by a truck. He’d enter the bathroom and come out a few minutes later thinking he’d turned into whichever of the Corleones did that “I’m watching you” gesture (it was one of the Corleones, wasn’t it?); he would end every single conversation with it, even those which consisted of a teammember telling him “dude, clean your lip, you’ve got a white 'stache” “oooh you so coool gesture”
One Friday I was so tired (his fault, he’d made us stay until after 3am for nothing) that I couldn’t read the computer screen. I told him so and that I was leaving. He yelled at me “if you leave don’t come back!” I went to my place and, with my junior’s help, wrote out my renunciation, then left. Dude came after me to make sure the rentacop didn’t call me a taxi. While I was sitting in my car, trying to remember the number for Phone Information, I got a call which turned into a job offer, wheeee!
Corleone-wannabe and his boss (who didn’t usually come) spent the next week and a half trying to convince me to sign back up. Eventually it ended in a tantrum in which they told me “you’re not leaving, we’re firing you!” (you mean if I didn’t have another job already lined up I’d be able to draw benefits? Coolio)
I had lunch with the customer’s IT guy a week after I’d left. He arrived laughing. That Monday the consultants had simply not shown up; when the customers called asking “are you guys ok?” they were informed that from then on the work would all be done remotely from Madrid. They were not amused.
OK, so ffwd to last week. I had an interview in Madrid; dude from hereabouts who’d be my manager if I get in, lady with HR. At one point, dude asked about that project, had I had any personal trouble there? Yeah, I did. Horrid customer, I hear? Oh no, the customer wasn’t a problem; it’s a cultural incompatibility that I’m sure you’ll have seen. When the customer barked, the consultants went bellyup, which just led to the customer biting; me, I barked back semipolitely, and of course I only had to do it once. The consultants couldn’t believe their eyes when they saw that the customers were always polite in my presence. No, it was with the team and specially the manager.
Ah, what was the manager’s name? Oh God, I don’t remember, I’m horrible at names… think think think
VS? Yes!
Dude writes down “had problems with VS” and puts a string of stars besides that.
I don’t have a job from that interview because it was an “exploratory interview”, they’re still figuring out exactly what kinds of expertise do they need for their new contracts, but it was nice being with someone who understood the whole “cultural shock” thing and seeing that string of stars. I’d like to get the job just to see if I can get dude’s own stories from that particular war…