I’m having déjà vu and not in a good way.
Years ago, I was a lab tech in a small factory, and I got picked to represent the factory’s Quality department in a SAP implementation. I went, I drove the consultants nuts, I redefined processes, I bloody well conquered - in the end, they said “if you can’t beat them, hire them” and moved me to the consultants team.
One of the ugliest fights we had involved, not the consultants, but the Training Team. The courses were utter shit, powerpoint-based and with definitions taken directly from SAP’s documentation and a language more appropriate for a senatorial report than for the training of smiths-turned-mechanics. To give you an idea, the definition of Maintenance (sadly lost in the mists of time, so I can’t provide it) was five lines long. Then we had these manuals, called “BPPs”, which, for every screen in the program, described every button, nook and cranny, but without telling you how and when to use them, or how to achieve what you needed.
When we asked to have materials that our workers would actually understand, we were told “that wouldn’t be pedagogic!” In the words of my coworker Javi, “well, that shit of theirs may be very ped-a-gog-ic, but it don’t teach worth a fuck!”
We used ISO9000 to beat the system
Wrote the new ISO manuals in a language our workers would understand, separating things by process, and for each process going step-by-step and don’t explain any button that’s not used: “if nobody has explained to you what a button is for, it’s a button you don’t need”. And it worked. Eventually, our “pirate manuals” replaced official ones, and we did victory dances, and the wave, and high-fives.
And now I’m expected to perpetrate on my client’s workers that same “ppts and bpps” shit… AAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRGH! IT MAY BE PEDAGOGIC BUT IT DON’T TEACH WORTH FUCK, DAMNIT!