Thank you very much for all the replies.
Luckily, we just moved a few days ago, so back ups aren’t an issue. We’ve had those all along. Our last host was alright, up until the guy running it left and never came back. A bit of a problem when it fell into the habit of going down for days at a time, when there was no one to contact to fix such a thing.
I should qualify “we”. It’s my SO’s site, I work on it, running the forums and handling other small things, along with a handful of other people. For free, in our spare time. The wallet being drained by this is my SO’s, which is why I’m so bloody pissed about the whole thing.
The current thieving bastards have been pretty clever. They say that yes, they did once have an “unlimited” hosting package, but they stopped offering it three days before we signed up. Not that there was anything on their site, or in our lengthy email communication with them about whether or not they could handle our site to indicate that the offer was temporary and we were already too late. Not that anything in the details of the package paid for indicates that they changed the meaning of “True Unlimited Package” to mean unlimited up to 25 GB of bandwidth. We showed them our site prior to purchasing, they said it was fine. We indicated we wanted to purchase the " True Unlimited Package", they didn’t say boo about it being temporary.
Am I remembering incorrectly about what was originally offered, and maligning these poor noble people? Maybe, but then so are the other 5 senior staff at our site who went over the offer seperatly with a fine toothed comb to make sure that it really wasn’t too good to be true. And it really looks like they changed it on us after all was said and done. If there was anything on their site to indicate that the True Unlimited Hosting package was about to change, we didn’t see it, and they didn’t mention it despite being shown our site and having us make it clear that we were looking for unlimited bandwidth ( at the very least, we obviously pulled in more than 25 GB a month).
We’re moving. They don’t offer any packages that can handle our site ( Not anymore, that is), and we dont’ want to deal with them after what they pulled. Where we move is still up in the air, and we’re going to have to cut loose alot of people that we were helping out, to trim our site down to something more affordable, but please god for once we’ll find a host that won’t fuck us in some manner or another.
We’re just trying to get our money back now ( they do say they’ll refund fully within 15 days. With a clause that they will not refund for " user ignorance"…so it’s not looking good. Hopefully just saying " I’m not satisfied" will suffice, but they do not say what is required to qualify for a refund, only a vague clause about what’s not), and I personally hope not see my SO completely fucked over as far as these trumped up " extra charges" are concerned. He’ll pay them, of course. He just wants to see this over with. So I’m trying to save him from getting screwed any further if it’s at all possible.