Your not understanding how the world works is somehow my problem?

Guy orders pizza, goes to pick it up. When he gets there, tries to pay with a card. The card is declined. He asks us to run it again (like it would make a difference, but we’ll humor you and swipe the card again, even though it has never had a result other than “declined twice, wanna go for three?”)

So guy wants to go for three. We type it in this time, very carefully. And what a miraculous turn of events, it’s *still *declined, numbnut. So now the gentleman wants to tell us his life story, about how *just *before he came here to pay for his $19.70 worth of food, he definitely went to the bank to deposit a quick 20 dollars, so he *definitely *has 20 whole dollars in his bank account.

Good job, genius. Why didn’t you bring *us *the twenty dollars, and skip the middleman? As George Carlin said, tic-tacs are not a major purchase. Get some fucking money together. Especially when you’re depositing it one bill at a time into your bank account which normally registers as zero or negative 29 days out of the month. You are aware money works like money without going to the bank and making them sprinkle magical debit card dust on it, right?

So that was brilliant, but within the realm of “normal human being” so this kind of stuff gets utterly forgotten within 15 seconds, I’m busy. Not that embarassing, just gotta do the shame walk home without any pizza. I don’t care, all we had to deal with was wasted product and we have a Plan for that food that involves charitable donations.

15 minutes later a VERY angry woman calls and wants to know why her kids are starving. My guess would be because you’re a horrible, selfish shrew who never learned how to parent, so there’s nothing in the fridge but Bubba’s beer which he definitely remembered to purchase, and cigs on the counter, but nothing for Bubba Jr. except for Purple Drink, containing 100% all naturally occurring atomic elements found within the earth’s natural orbit, arranged in a liquid chemical format. Not a significant source of vitamin… end of sentence.

The answer is because your card was declined, ma’am.

Oh hells to the naw, because I have a bank statement that shows I put 20 dollars in my account and I also have a charge that says the name of your pizza franchise.

“Does the transaction say ‘pending’, ma’am?”

Yes it does, so why my pizza ain’t ere?!?

This would be why. Random bank, their definition of what pending means:

And regarding holds on your card for more than the exact amount of $19.70-

So why do I, a worker in the food service industry, have to understand how your bank works, and why do I have to explain it to you?

Problem 1) All transactions paid with a card get fully processed one way or the other at the End of the Business Day, meaning 1 or 2 in the AM, when we’ve finalized whether or not you remembered to tip someone, meaning entered zero for the tip. So your bank statement is decidedly Not Helpful right now.

Problem 2) If your card is declined, it’s going to say that same shit until 2am, when we tell your bank that we can’t accept a declined payment, but thanks very much for the attempt, come see us again next time.

Problem 3) Your bank understands that some of your purchases may or may not (let’s be honest, will not) include a tip. So that means they put a “hold” on your card for an amount greater than the $19.70

A problem which you could have avoided by getting some fucking cash together instead of depositing a 20 dollar bill into your bank account to just barely have enough for dinner that night.

You do understand that Banks Do Not Work That Way, right? They’re for people with money that is intended to actually stay **At The Bank **for more than five seconds, and that bank “accounts” are for people who intend to have an “account” of their own money at the “bank” where money is “stored”.

To put it in terms your loosey, fifth, and lotto ticket addled mind can comprehend:

It’s for money storage, not money-magically-become-debit-card-functiony-yay.

So when you have all of 20 dollars in your bank account that you “just” deposited, and you try to use it, your bank understands the following things about you, and your purchase:
[ul]
[li]The charge could (read: should) be for more than 19 dollars and seventy cents.[/li][li]If you charge more than that, and you have a twenty dollar balance, you will end up spending money that not exist in your bank account, fucknut[/li][/ul]
That’s why your card is declined.

Now, after I explain that to you, over the phone, when I have better things to do with my time than debate your bank’s policies which protect your bank from your dumbassery, but do very little to protect *my food costs *from your dumbassery, you do not have permission to call me a liar and rant and rave about how you need my full name and my boss’ full name and the hotline complaint number and how you’ll never ever order from us again, while dropping f-bombs and cussing at me and insulting me personally, because I have precisely **nothing **to do with you being fucking poor and fucking stupid.

And I will sit there and politely explain the issue, and listen to your angry ranting, but you’re fantasizing when you think I’m going to lose my job over your failure to understand how money works and your lack of any ability to produce a payment and your utter disregard for facts presented to you to correct your ignorant misunderstanding of the problem.

And I’ll tell you my name and my boss’ name and the complaint number. Please feel free to call, and explain how I lied about how your bank works, how you don’t understand how your bank works, and how you “work at a bank” so you understand how every bank functions the exact same way as your bank (really?) and that I was a big meanie head for not giving you food when you have no money and decided that was our fault and let’s yell and scream and say fuckity fuck fuck fuck about it, because that’s going to solve your not-food-having not-money-having dillema, isn’t it?

Here’s the issue: You have no control over your world. You have no money, you have no car, that’s why you’re walking to the pizza place, and paying with an account that has 20 dollars that you “just” put in it. You’re angry at life, angry at not being able to get ahead based purely on your charm or your obvious genius.

And I am a guy who is telling you Facts, which are rarely bits of good news for someone like you.

And you are a customer, so that obviously entitles you to be a bitch.

So you like to lash out at people who are unrelated to your problems, because it strokes your tiny fragile ego, and that’s the only thing your retarded brain can find in this life that makes you feel important.

But you’re not important. You’re nobody, and your kids are “starving” because you’re a dumbass who doesn’t understand how the world works, and because of your failure to plan ahead and put groceries in the house, and your trashing me over the phone doesn’t remedy the problem of you being an epic failure.

By the way, next time you no comprende how your bank works? Here’s a thought, call your fucking bank, assclown.

Very enjoyable shitty-customer rant. Please post more!

Nice. Brings back memories of working as phone tech support. Some people is just dumb, yo.

I don’t understand people some times.

When I had bank balances of a similar nature, if I overdrew, I was embarrassed. I apologized for wasting the clerk’s time. I didn’t want people to think I was a deadbeat.

But actual deadbeats? I guess they don’t care. Not only don’t they care, it’s YOUR fault!

Had similar experiences working phone support.

As I would tell people: “You know when you go into a store and it won’t take your card? They can’t force it to take your card, and neither can I. You can use another card or I can cancel this transaction. There is no third option here.”

You write the best rants, pizzaguy.

I didn’t read the whole epic but I can tell you the guy had a point here. My credit card has some scratches in it and the scanners don’t always read it the first time. But sometimes they pick it up on a second pass. And if you type in the numbers, the card works.

Obviously this isn’t going to help if there’s no money in the account. But a customer asking you to run a card through a second or third time isn’t necessarily wrong.

Good explanation for the why’s and how’s of a bank putting a hold on.

There are a couple of other alternative explanations:

  • The person gave $20 to some kid to take to the bank to deposit. They spent it on candy.
  • The $20 actually was deposited in a bank machine. Banks do not just assume you have really put $20 in the little envelope instead of a gum wrapper. They wait a day until the person takes the envelopes out and they confirm that yes, you really did deposit $20. Then and ONLY then is the $20 in your account available to you. Some banks now actually show “money in account” and “money available” on the deposit slip.

Is this true? I have never heard of a bank increasing the hold beyond what the merchant is requesting.

Bank of America specifically notes on monies held for eating establishments that the amount may increase at a later date.

To be clear because I’m not sure if you mean this as a counter example or not, **Askthepizzaguy **appears to be saying his store told the bank the customer was attempting to make a purchase for $19.70 and that, possibly, the bank independently put a hold of $22.65 on the customer’s account in case there was a tip. I have only ever known banks to put a hold for the $19.70 requested and not have the amount change to $22.65 until the transaction is finalized, which is the same as you describe.

If the card was not read, the machine will say so. It will say “card read error” or something similar. If it says “declined” then it read just fine, the request was sent and the bank said “no.” So in the case of a “declined,” it really is completely stupid to keep on trying. Because it won’t work.

ATPG: You seriously take the time to explain declines to the card user? I always tell them they need to speak with their bank. Further questions? Speak to your bank.

I’ve also had incidents where I’ll be declined multiple times but it’s because they tried running it as a credit instead of debit, even though I have had plenty of cash in the account. They run it again as debit and it works fine.

Aaaaack! Customer service nightmare flashbacks! :eek:

Let’s not forget the ever popular

“YOU CALL MY BANK RIGHT NOW AND GET THIS STRAIGHTENED OUT!!!”

Uh, no, because it’s Not My Problem and I have absolutely zilcho authority to access any of your bank info.

“I KNOW YOUR MANAGER!!! GET HIM OUT HERE AND WHEN HE SEES WHO I AM HE’LL DO IT RIGHT!!!”

Ok I’ll get HER out here, but what the hell do you think, SHE has some kind of Magic Manager Wand that will magically make everything better-wait of course you freaking do :smack:

“YOU DON’T EVEN KNOW HOW TO DO YOUR JOB I’LL GET YOU FIRED!!!”

Right, because I held a gun to your head and forced you to go over your limit buying vape juice and makeup instead of groceries. At least I can collect unemployment now :cool:

“I’LL HAVE YOUR JOB FOR THIS!!!”

Bitch you couldn’t do this job. Have a nice day! :slight_smile:

Since the guy can’t pay for the pizza, and since you can’t sell it to someone else, can I have it?

:smiley:

I recently opened an equity line of credit at my bank that happens to be located among a plethora of low income housing. With good credit, plenty of equity in my home, and and documents they requesed at my fingertips the service rep treated me especially well. When I went in to sign the paperwork it was like she didn’t want me to leave. Even the branch manager came in and started chatting my ear off about my upcoming kitchen remodel that I was going to use the funds for.
The service rep later confided in me that they don’t get many nice customers at their branch. It’s having to deal with people complaining about overdraft fees, bounced checks, why money isn’t immediately available after a deposit, etc. etc. all day, every day.
Being the Banking 101 explainer for dummies is a thankless job.

Ahh, reminds me of the days when My dad worked by the old massive MRI, and the stripe was scrambled within 10 seconds.

Dad: Handing card You’re probably going to need to type it.
Clerk: Swipes Card looks confused
Dad: Um, yeah, the magnetic stripe is wrecked, it needs to be typed in.
Clerk Swipes card again, looks angry
Dad: Never works, they always have to type it, sorry about that.
Clerk Swipes card again It won’t take your card.
Dad stares into their eyes
Clerk looks around uncomfortably
Dad stares into their eyes
Clerk I guess I can try typing it in

The guy had a potential $20 in the bank system awaiting the process.

You should have given him an empty pizza box and told him it was a potential pizza delivery pending processing and tip.

“Your children are starving. Carl’s Jr. believes no child should go hungry. You are an unfit mother. Your children will be placed in the custody of Carl’s Jr.”