Gather 'round and lend me your ears… I had the most strange and dysfunctional experience at work today, and I need to vent.
I work in a very small office with all women, and one particular lady hates me with a fiery passion that even God himself wouldn’t hold for the devil. I have no idea why. I do my job, and my employer has told me on more than one occasion that he is happy with my job. In fact, he has pulled this chick, lets call her Elma to protect the guilty, aside twice (in the six months since I’ve started) to tell her to lay the fuck off me. I’ve bent over backwards to accomodate this woman. She complained that I had stuff left in my inbox at the end of the day, and it looked sloppy, so I put it away at the end of the day. She complained that I didn’t come in early enough prior to my shift and I left as soon as my shift was over, so I started coming in early and leaving after her. And on and on.
Cut to last week. Client A phones up and tells me he wants to bring his home policy over. I’m handling his commercial file for him, so I tell him I’d be happy to quote it, after looking at the file. He pauses, and says, “your office has already quoted it”. I look again at the file, no notes, no reference that the file was even touched, no follow ups (contrary to our procedure). I ask who helped him, and sure enough, it was Elma. Apparently she quoted him high, and his other coverage was cheaper. Now, this is a VIP commercial client, and some finessing is needed to get the policy cheaper. I ask Elma for the quote, she gives it to me. I did not hand this off to her because, a… the client asked me to handle it, b… E. bitches 8 hours a day about how she has no time to do anything, and c… She fucked it up once.
I spend half a day on the phone with underwriters, bring the home policy down over $100/annually, but I can’t do anything about the auto. I tell the insured that I will try to save him $$$ on his seasonal. I end up saving him about $600/annual. Four hours of work later, he binds coverage. I go to my office manager, and tell her what happened, and ask who, ultimately, should get the commission. She tells me to book the commission. I tell her, knowing E. has problems with me, that if it comes down to a dispute, I’ll happily give up the commission, it just isn’t that important to me. I book the $60, and forget about it.
Cut to today. I come into work and E. is in full tantrum mode. She’s storming around her office, screaming (not an exageration) at our fellow coworker about what shit this is. She demands to talk to me. My response? I say, E… no problem, take the commission. She still yells. And yells. And yells. She says she is soon going to start punching things. I have maintained my composure at this time, but then she tells me to “Stop fucking stealing her clients”. First of all, we don’t retain our book of business, they are MY BOSSES clients. We are just the lowly CSRs. I lose it. I go into her office and tell her that she can’t have it both ways. Either she gets to sit in her office all day and bitch about not being able to do her job, I help her out and fix the accounts she fucks up, or she does her goddamn job right. She loses it. I listen calmly, and then tell her she is behaving like a five year old. I walk out of her office.
The office manager comes in, and she starts in again. Office mgr says that she’s only upset because she already hates me and that she approved the payout on commission and me taking over the account. Fuck nut E. packs her shit up AND WALKS OUT of the office. Office mgr is crying, and everything is all fucked up.
Then, batshit nutbar E. phones at lunch to say she’s going to the spa and won’t be back. She then phones again at two to check if a fax came in for a potential client because she doesn’t want me to get it and “Steal another client”. WTF? right?
My boss has been gone all week, and he usually makes the coffee. I found out today that E. has DELIBERATLY been going to Tim’s for coffee so she wouldn’t have to make it and have me enjoy any of it. In fact, on the first day he was gone, she came in early, hurridly drank 2 cups and then rinsed out the cup and coffee pot so I wouldn’t get any. She was bragging about how this would “show me”. Show me what? When there wasn’t any coffee, I just made some.
I don’t understand this behaviour… I’m completely flumoxed. Worse, I’m feeling guilty that I caused this stir up because she might get fired, and I’m already thinking about leaving the job so I wouldn’t want my boss to fire her thinking it will keep me around.
What happened to people just coming into work, doing their job and going the fuck home? Or, simply asking someone why they did something instead of working yourself up into a fucking tizzy and leaving the office. Over $60???
I pit this bitch, well, because I’m frustrated and scared to go into work tomorrow.
comfort