I go into Bodoni Dry Cleaning (Ed Z., prop) and I ask about a shrunken shirt.
“Hey, if you don’t like the way we clean, piss off.”
“That seems a little uncalled-for, Lynn.”
“You questioning my policies? I’ll ban you in a New York minute, ya know.”
“No, I’m specifically NOT questioning your policies, Lynn. I’m merely pointing out that this was an extra-large shirt when I brought it in and now it won’t fit on a doll.”
“I don’t like your tone of voice.”
“That’s as may be, but how about the shirt?”
“I have a tough life, long hours, lots of headaches, problem customers full of complaints. Why do you hate dry cleaners?”
“I love dry cleaners, my whole family is mostly dry cleaners and this is the bestest dry cleaners ever. But sometime even you make a mistake, and I’d like to know what you could do for me when you shrink a shirt beyond the point of wearability.”
“Our policy is Don’t Be a Jerk.”
“What does that even mean?”
“It means when we fuck up, we put the blame on you 100%, that’s what. You can take your business elsewhere.”
“But I like it here. I’m just trying to suggest a change in policy that makes everyone happier.”
“Everyone but me and Ed. We’re plenty happy, except we’re looking to make our policy even stricter in the future.”
“How could it possibly be stricter than Don’t Be A Jerk? If you don’t like someone, or his tone of voice, or his grammar, you call him a jerk, and then he’s violated the prime directive ex post facto–what could be more arbitrary than that?”
“We’re thinking of shortening it to Don’t Be–that way, no one will be able to defend himself by claiming not to be a Jerk, or not doing anything ever deemed Jerkish before.”
“All’s I’m saying is, Instead of going off on a customer, especially when it’s a hot-button issue that you’re emotionally involved in, could you please consult with another dry cleaner to take over, so you don’t ruin any more threads?”
“That sounds like criticism to me!”
“Well, it is, I suppose, but it’s meant as helpful, constructive criticism. Your dry cleaning is pretty great, usually, but your customer relations could use a little improvement.”
“That’s it! You’re Being! You’re banned from the store!!”