How do you catch them? Something as old-fashioned as watching them or “shadowing” their calls? Or are you using something like ACD Witness? We have the same issues with our call centers as well, but the issues are bigger - temporarily dropping funds into their or a friend’s account so a check will clear, “forgetting” to remove the extra money, snooping around people’s accounts (A really fast way to get fired is to browse the CEO’s checking account.) and other financial skulduggery.
Oh, you silly engineer people. You think we sleep? You think we have respite from the 100,000 papers we have to write in dreams? You think we read all that crap for fun? Most of it, yes, but I have had to read some prime grade-A CRAP for my classes*.
Back from the mountains. Have networked, things look to be going well once the state legislature stops bickering and passes a budget. They have until June 30 to grow up, but considering this is a legislature we probably won’t have a budget until 11:59:59:59 on June 30. I do have one lead to a private college that I need to apply for this week.
Also I now have two gay boyfriends. Mountain Friend patched things up with an old ex of his (the guy he had just broken up with when I first met them, incidentally) and they’re all happy now. Good for them.
*This book and I have a history. I had to read it for the last African Lit class taught by our beloved professor Gay W. (She died the next semester.) It was the last book of the course. I read four chapters of it, threw it down the hall, and kicked it. The main character (semiautobiographically Memmi) was a Poor Boy from the slums of Tunisia. He got the opportunity to go to a Good School to get a Quality Education. After a couple of years of this, his head inflated to near-Biblical proportions. When he started criticizing his mother and sister for wearing “poor clothes” when they had to work all day to support his sorry ass while he got his good damn education, I had enough. My response paper to that book detailed why I did not and would not finish the book and how much it had pissed me off. Gay W. appreciated my candor. It inspired discussion in class because I was the only one with cojones enough to say it sucked.
Good luck, Hal. That’s hard.
I can’t believe no one posted this one yet:
DILLIGAF:
Do I Look Like I Give A Fuck?
Nursing work has lots and lots of acronyms/abbreviations. I’m not about to list them all. We use alphabet soup for many reasons, but mostly it’s to snark on pts. 
(not really)
you mean, like GOMER?
Get Outta My Emergency Room!
I would certainly hope so! She needs to learn that the key part of “Don’t make me pull this car over” is that you pull over on the side of the road, not into the nearest building. Although I’m pretty sure her kids won’t be acting up in the car anymore.
It sounds more like an accident to me. She didn’t deliberately try to take out a liquor store. I can see ticketing her, but I hope she doesn’t get jail time.
I am cold, tired and bored. Yippee.
**rigs **- I forgot about DILLIGAF - I think I learned that one when I was in Memphis for some Navy training. Also where I learned SWAG Scientific Wild-Ass Guess
**Hal **- dang, that’s going to be an interesting reunion. You must come back and share any drama with us.
**Bobbio **- I love GOMER!!
I had some training today which went really well. Until I went back to my desk and tried to do what I’d just learned, and got some weird error messages. My mentor had never seen those messages before, and the guy who wrote the program wasn’t there. So maybe tomorrow we’ll figure out what went wrong. Stoopit program.
Class tonight. My black reef should be out of the kiln - we’ll see if it’s still black.
Is it Firday yet, dammit?
gotti pretty much everything is monitored. At any given time any random computer can be monitored to see if anything but legitimate work is happenin’. If you are signed in and not working, then the remedy desk best be informed as to why because you can and will get locked out. Plus, also, we patrol. I know that sounds bad, but the person that got walked out last week for using the system to order phones got caught because the supervisor that gave him the system override to order for “a customer” happened to notice the alleged customer’s name was not showing up on the rep’s screen. That’s really noticeable btw. The name shows up in BIG BOLD LETTERS at the top of the screen. Plus, we do randomly snoop. I do qa and snoopin’. I get paid to snitch! 
Well… in addition to being back to the MMP, I’m Back In [del]The USSR[/del] er, I mean Poland. Starting phase II of our project here. Well, I will, if I manage to stop having to handle glitches in the (newly deployed) phase I… :rolleyes:
Oh, and the Mother of All Abbreviations, of course, is TLA. Which is itself a TLA That is – a Three Letter Abbreviation
I’d regale you with a multitude of other abbreviations and acronyms I use constantly, except they’re all in Hebrew! :smack:
Oh, and I always heard it as IBCAK ***Idiot ***between chair and keyboardYeah, I’m not one for mincing words. Or letters, as the case may be.
Also there’s the famous ID-10-T protocol, in which no data can ever be transmitted properly… (OK, this isn’t an abbreviation or acronym, just wordplay – but I’m pretty sure the geek quotient here is high enough that many if not most of you will get it :))
Stuck at work. My honor’s students are taking much longer to set up0 an experiment. Not there fault- I designed it and didn’t anticipate how long it would take.
Good kids- very eager!
Don’t have many acronyms that aren’t just science words- but we do refer to students as “snowflakes” because they are sooo unique and special (that they can’t get their assignment in on time etc etc)
“snowflakes” - that cracked me up!
I read the library_mofo community on LJ and the term for entitled patrons who think that their special needs should be attended to first is snowflake.
If you’re in need of some hilarity of the NSFW kind, read this. My favorite is the dolphin quote.
I never knew I had a quiver bone. I must have missed that anatomy class.
That’s it, I am going to have to start describing some of our guests as snowflakes. Only ours are older snowflakes with more money than sense, usually, not over-coddled young people who think the world revolves around them because Mommy said so.
I like snowflakes. Still, I deal and work with just plain’ ol’ dumbasses. That’s just all they can be.
Ahem, people. They are precious snowflakes. 
How many college students does it take to screw in a light bulb?
one. They hold the light bulb and the world revolves around them
I do like most of my students, but sometimes… sheesh!
Ew. You use Remedy? I’m sorry.
I’m also about ready to call it quits for the day. I have to be at the surgery store rather early tomorrow, which means we need to leave painfully early. It would be one thing if I could take the train and know what the schedule is, but they really frown on people going home post-op on transit or in a taxi. So, we have to gaze into the crystal ball and guess how big of a whammy the bridge traffic will be and add half an hour and hope it’s enough.
I think I completely forgot to send hugs to kai yesterday. And say :eek:. And say I’m glad you’re doing better.
Hal, that sounds awkward. And sad for you to lose your best friend. Maybe 10 years is enough for everyone to patch things up, at least a bit. Do let us know how things went!
Ah, yes, I have one employee who is a precious snowflake. I mentally refer to her as “The Princess.” Because apparently we’re supposed to spoon-feed her everything so that she doesn’t actually have to think. I’m still counting to 1 million due to an e-mail she sent me yesterday. :rolleyes:
One that I like but always forget: TANSTAAFL
There ain’t no such thing as a free lunch.And, by the way, there is so such a thing!
Glad Gordie and Nelly didn’t do each other in, doggio. Hope that continues.
::Waves at SO::
Welcome back, Spaz. That certainly was some awful writing!
Longish day, but I feel lots better, so there’s that.
I’m pretty tired, though.
I get to travel for work Thursday and Friday, so I guess I should make sure I have what I need to pack.
But first, I think I’ll take a nap.
Back later to see what else I forgot.
GT
gotti good luck tomorrow. You’ll be in my thoughts and prayers. Just think how much better you’ll be feelin’ after it’s all over.
I’m all blah tonight. Methinks I shalt take a melatonin and turn in early. Maybe what I need is a good long snooze fest.
In polite company (ie: work) I generally say “blanket the donkey”
You may hear me saying “DILLIGAF” a lot from now on.
TANSTAAFL has been around a long time - my sister was using it in the 70s
My SIL was fond of RTFMRead The Fucking Manual
A friend added three letters at the end of a fairly well known one: ROFLMAOSCOK . . . spitting coffee on keyboard
's’all I got, except to say “blurf” (no acronym - just blurf)