OK, I returned a disk back into the mail August 6 in time for pickup. Should have been received the following day, but as of yet, there’s no notification. I thought I’d give them a week in case it was a case of a disc being misdelivered to the wrong PO Box, and taking some extra time for it to navigate its way back—assuming that the recipient dropped it back in the mail so that that could happen, so no guarantee there.
Anyone ever have a disc not show up as having been returned, and how long did you wait to report it.
For the record: The mail drop was actually outside this area’s postal distribution facility, not just a generic box—so it would have traveled a very short distance (think yards) before becoming ingested into the system.
Sure. It happens. Probably didn’t get scanned in correctly at the return facility. Netflix gives you a certain number of missing discs until they ban you.
Yup, happened to me. I’ve been a netflix member for, wow, I guess it’s been about 6 years. I’ve probably had 5-10 movies go missing over the years. It’s no big deal, just hit “report shipping problem” and tell them you sent it back but it wasn’t received and that’s that.
ETA FTR I usually wait a week to two weeks before I report it (or even notice). If after you report it, it turns up they’ll ‘credit’ it back to you (I assume), so I wouldn’t wait months or anything.
Yeah, you just report it and it’s fine. I’ve had a few not make it to me, either - they don’t worry about it unless you do it over a certain number of times. Once or twice I’ve gotten the lost one after I got a replacement, but a couple times it’s been lost and gone forever.
However, while they tell you you can return the things without the white inner envelope, don’t do it! I did it a few times back in the day and it was fine, but the last two I returned that way, following their instructions on what information to include, never got “returned”. You can cram as many as you like into the red envelope, but take my advice and don’t try to do it without the little white guy.
I’ve had delays a couple of times with both sending and receiving, which meant that the disc in question didn’t arrive at its destination until a week longer than its normal time. In one case, it was apparently because it came from, and had to go back to, their facility out in California, instead of their Springfield office. I know this because they sent me a worried little e-mail to tell me why my disc was so late.
I wouldn’t worry about a few days extra. If it doesn’t turn up by, say, the 15th, which would be 9 days in transit, I’d report it as missing.
In about 2 years of heavy use (6-10 discs per week), I’ve had a few gone missing. All but one have turned up later. Once I got an empty red envelope sent to me by the Post Office in one of their “we mangled this in our machinery” envelopes.
I’ve also received at least 5 badly cracked or crushed discs.
In all cases, Netflix has been good about replacing them and not charging me for any. However, I do resent their policy that users must wait for 6 days before filing a missing disc report. If it doesn’t travel between my place and theirs in two postal days, max, it’s gone, but they won’t take my word for it.
I just had a weird Netflix glitch timed perfectly for this thread. I returned 3 discs on Monday morning. During the day on Tuesday, I checked and nothing had showed up on my account – normally, the movies would have shown up as received around 8:30 that morning. Today, the movies are showing up as received yesterday, but there are emails in my mailbox indicating the receipt of the movies around 4 and 6 am this morning. Very odd.
I just recently had some problems too. Sent 3 discs out Monday, expecting to see the received/ship message on Tuesday, but they didn’t show as receiving until today.
I wonder if they were using VMware? It had a pretty big problem where the license code decided that everything had expired yesterday, so no virtual machines could be booted. Depending on their setup, the bug could’ve prevented them from just switching over to backup servers.
Ah, maybe that’s why they didn’t get my DVDs as well. Although I returned three and only two were received. One might have been because I accidentally switched discs (put season 3 disc 1 in season 2 disc 8’s slip cover and vice versa)…could that cause a horrible problem? Also, feel really bad for whoever accidentally gets the wrong one. I’m usually so careful about putting them in the right “little white guys.”
Given the volume of discs going in and out, I suspect the don’t scrutinize the contents of each envelope. My speculation is worst case is that you’ve mildly inconvenienced the next people to get each of those discs. They’ll just click “Report Problem”, Netflix will immediately ship out a replacement, and the serial numbers for the white sleeves of the incorrect discs will be flagged for someone to take a look at.
Also of note is that things seem to still be cocked up. They processed the receipt of my 3 movies, and now they’ve got the next 3 from my queue listed as if they’re going to be (but haven’t been) shipped Wednesday, which is obviously a little tricky without a time machine.