Yeah, I’m talking to you, you pus-infested ignoramuses. Who the hell even let you near the fucking internet, you pissheads? Congratulations on royally fucking over just under 1 million people, myself included.
Did it even occur to your tiny little minds that some of us like to be or need to be connected to Internet, and that we pay you godawful sums of money for the pleasure of high-speed always on connection? Well…I can tell you what my fucking speed is now…ZERO. And I’m certainly not connected, you fuckwads.
No, you had to decide to play your game of dick-swinging chicken with Excite@home…and guess what, dimwits, you lost. Oh, you’re probably sitting around chortling about how this didn’t exactly work out the way you wanted, smoking the “losers” cigar and wondering how your seven-figure bonus might be affected…and maybe in a brief glimmer the thought of your customers crosses your mind, which you no doubt brush away with a quick swipe of your hand. Because you certainly wouldn’t want to be bothered thinking about your FUCKING CUSTOMERS, would ya?
You had MONTHS…MONTHS to figure out what to do, you fucking have seats on Excite’s board, you knew exactly what was going down…and you did JACK-SHIT about it. And now we’re sitting here without our connection.
You guys and gals are absolutely clueless. Brain-dead. A bunch of untrained orangutangs under the guidance of Miss Cleo could have made better decisions than you.
Oh, you did you something. Your version of customer service. Thanks for the fucking recorded voice telling me I’ll be getting a call in a week that will THEN tell me when I can expect my connection back up. What the FUCK are you thinking? In the previous several months you didn’t plan out how the areas affected would be migrated over? You can’t do simple math - let’s see, we can do 3 areas per day, and we have 90 areas to go, and we’re doing them in this order, so area Z will be ready on this day. NOPE. FUCKHEADS. “We’ll call you back later with the day…right now we’re trying to get our heads out of our asses, thank you.”
I should have expected this. This is the same customer service who for the last three months I called complaining that my connection was dropping periodically, only to be continually re-run thru the “reboot everything” process. Finally I complain loudly enough that you send out a technician, who unpacks a new modem, saying “oh, I see the problem. The system was upgraded a few months ago and these here older modems like the one you have don’t always understand the new signal, so drop the connection for a couple hours at a time.” Oh, great, fucking idiots, you upgrade the system so the older tools don’t work correctly and then NEGLECT TO TELL YOUR CUSTOMERS OR PRO-ACTIVELY FIX THE PROBLEM. You WAIT until they complain enough.
You guys are shitheads, plain and simple. I have my call into my DSL provider and the competing cable provider, and first one here gets my business. You don’t deserve to lick the dirt off the bottom of my shoes.
I could go on and on, but am so pissed I’ll stop here. I sincerely hope that some or many of you in mgmt at AT&T Broadband lose your jobs over this, and are NEVER allowed near another internet position. You obviously can’t handle it.
In the meantime, fuck you heartily, fuckers.
