About 7 weeks ago, I bought a Dell laptop and last week the motherboard went bad, taking my data with it. (Some saved on disk, most not.) The history of this model is not encouraging. Many reports of overheating and fried motherboards. Customer Care (what a joke) refuses to refund my payment, even prorated, and won’t exchange for another model, despite the overheating issues. (Last week, the laptop gave off an acrid smell and was really hot.)
I have been given a huge runaround, with some tech support agents promising me a refund only for another to deny it. Meanwhile, there is no documentation on Dell’s side of any of these conversations, even though I talked to two supervisors. (I don’t have there names, but I do have a tech support agent’s name: An Indian chap named Andrew.)
What consequences are there if I return this PC without authorization and cancel VISA payment? Is there any recourse whatsoever, after the 21-day return policy?