Here, by the way, are the ‘member complaints’ that caused my suspension. Specifically, it was the DSR’s that got me (Detailed Seller Report) that’s where a customer leaves marks out of 5 for things like
I was trading in used items, including cameras, iPods, computer drives, and similar. I made over 200 sales in 12 months. Mostly satisfied customers. A few complaints, most of which I was able to resolve with an email, e.g. explaining how to reset a frozen iPod, how to operate the camera, etc. A few customers were more problematic. There were four that I could not resolve.
In 12 months, 4 problem customers left me negative feedback, and 5 customers left me low DSR’s.
It’s the DSR’s thar got me, not the feedback, It’s a reasonable guess that they were the same people, but eBay won’t confirm this.
Of the five, it seems that
- 1 was left by error,
- 2 were total jerks,
- 2 were at least partly to blame, there MAY possibly have been some fault on my part
- I got 4 neg feedbacks, but 5 low DSR’s. My guess is that the fifth was left in error by a happy customer, with positive feedback. It shouldn’t have been there at all.
- I sold an iPod, used in good condition. I stand by my description. It was in perfect working order and had no more than the most trivial marks, Customer claimed that it had a scratch on it. I offered a refund, customer did not reply.
I am sure that most people looking at the iPod would agree that it was in good condition. Even if there was significant scratching on it, he should have contacted me to resolve the problem. At least some of the blame lies with him.
- I sold a camera. I tested it before selling and found no fault. Customer left neg feedback, saying it switched off when the zoom was used. I offered a refund, customer did not reply.
On this one, I can’t be sure there was no fault. Maybe it was faulty, or maybe he was using it wrong. But either way, he should have contacted me about it. I could, possibly, have helped with the problem. If he was using it wrongly, I could have advised him. If there was a real fault, I’d have refunded. But he didn’t bother contacting me. Nor did he reply when I contacted him. Again, at least partly his fault.
- I sold another camera. I tested it fully, including making sure it didn’t switch off when using the zoom. Customer emailed to say the item wasn’t working. When I asked him to describe the problem, he opened an eBay dispute, and left the following feedback : “the item not work Kodak M530 and fully scratched and not like the photos” I never managed to get a clear answer from him what he thought was faulty. It most certainly WAS like the photos, BTW. They were clear photos of the actual camera.
eBay told him to return the camera to me for a refund. He failed to do so, but demanded a refund anyway. He claimed to have sent the camera, but didn’t have a tracking number. eBay ruled that I didn’t have to refund him. Nevertheless, his negative feedback, and (presumed) DSR were allowed to stand.
- I sold a computer drive. It was faulty, and sold as such. When plugged into a computer, it showed no activity at all. It did not show up at all in the list of drives. This was stated clearly in the listing. The customer, however, said that it was more broken than the description. He accused me of deliberately misleading. He directly refused the offer of a refund. Then he accused me of harassing him. He threatened to make a complaint to eBay if I contacted him again. He sounded really rather paranoid.
Those got me restricted.