Clarification: unfortunate choice of words within the link not withstanding, on reconsideration, it looks like the OP might well have just invited Dopers to watch a technicolor meltdown rather than actually join in.
The thread’s been reopened, and rayh has been reinstated.
I don’t know if it’s the same one, but one I heard had a guy calling support because his laptop came back with a new hard drive, and his work (a novel maybe) was on the old one they had to replace. He also started calm, but quickly lost it as he described something like two years work gone.
Is it that or are you talking about the guy who sent his laptop in to be repaired and they replaced his hard drive which contained all of his doctoral dissertation work? That was pretty similar.
You see, this is what happens when you forget that you opened this thread BEFORE searching through all those links from the OP. Somebody goes and answers the question before sigh.
Yes, I think the one you and Flight have in mind is the one. I mean, he really lights it up at the end, with a voice shriller than Anita Bryant at a PFLAG parade.