I am coordinating the production of a large document. To do this I have to coordinate the work of a bunch of authors, an editor, and a designer, using Microsoft Office programs (sigh), and balancing the usually contradictory wishes of policy wonky bureaucrats with those of fancy pants graphic designers. (Not to mention all the other fun politics of editing, which I won’t get into here.)
To faciliate this, I painstakingly labelled all of the (hundreds of) headings H1, H2, H3, and H4, and I numbered them (the numbers were for the working copy only, and to be removed from the final version, but appear in the draft index which the editor made). This was done according to the nested hierarchy structure that the authors have been working from from the beginning. I sent it off to the designer and said “You may have trouble with the headings, please call me for clarification.” I called the designer on the day they said they’d return the proofs and they said “Oh yes, in a few days” - they kept putting me off, for a week and a half, until they acknowledged that it was late because they didn’t understand the headings.
The designer removed the heading numbers from the table of contents but not from the text, even though they would have been most useful in the table of contents, and in some places in the text they got it wrong anyway. Also the designer seems to have come up with a new way to do the H1, H2, H3 and H4s which is not in any way reflective of the organization of the text, or of my original instruction (for example, a bulleted list with 5 items became two Heading 3s, with three bullets under the second heading.) And now I find out that the editor has taken it upon himself to RENUMBER some of the headings in a way that made more sense to him.
Now I have to flip between an Excel doc (which has the heading numbers), a PDF table of contents (which has the heading names), the 200 page PDF document (which contains the numbered headings and page numbers that I need to replace the section numbers in the index), and the index. Each of these documents has SOME but not ALL of the information I need for each of the hundreds of small things I need to do today. And then, with my head full of numbers and headings, the designer calls me up and says “Look on page 22 - that heading there, you marked it as H4, are you sure?” Which of course totally throws me off track, I have no idea why I marked it that way but considering I’ve now marked it that way TWICE (both times when my attention was fully devoted to the task of numbering hundreds of headings) you can be fairly confident that it’s correct, and considering I’m going to have to go over it with a fine toothed comb to catch all the errors YOU introduce, it really doesn’t matter anyway.
So, to the designer: I spent two days fixing errors that YOU introduced to a document that YOU delivered a week and a half late, screwing up our timeline. For the love of god do not call me up in the middle of a mind numbing task which YOU have made more mind-numbingly difficult, in order to clarify what was a VERY CLEAR instruction, and potentially confuse everything even more.
To the editor: Section 2.5.3 is not Section 2.7. I understand that it might make it clearer in your mind to call it that, but it is not your fucking document so please do not act all irritated when I call you for clarification and remind you that it is, indeed, section 2.5.3. There is no section 2.7, regardless of your imaginings.
Confusing? Yes. I know. That’s why you should carefully follow the clear instructions that you were given instead of making shit up as you go.
I am going to be so glad when this is done.