Palm Sync and Apps don't work between users

Factual Questions
1

Hi!

I have a problem running my Palm desktop apps and synchronization with different users within Windows XP.

My environment is:

Windows XP Professional
two users:
[ol]
[li]a user within the computer’s local domain, call it local\username1[/li][li]a user defined by my company’s NT domain, call it workdomain\user1[/li][/ol]

Note that the username itself is the same for both, it’s just the domain that’s different.

The computer is a Dell Inspiron 6000.

I have a Palm Clie NX60 using Sony’s version of Palm Desktop, along with Intellisync Pro, Documents to Go, Smartlist to Go, SplashID, CodeJedi ShadowPlan, and Pocket Quicken 2.5.

I installed all the Palm apps and their desktop apps under local\user1. When I’m logged in as local\username1, I can do a sync and access the desktop apps.

But, when I’m logged in as workdomain\user1, the HotSync Manager doesn’t show any of the conduits for SplashID, PQ, or Doc to Go (for example). If I try to run the desktop app, it crashes.

Any idea why this is true? I don’t understand what my user name has to do with running these apps. I don’t remember installing them for a specific user. The local\user1 user is an Administrator for the laptop.

I can furnish more info if you need it.

2

[QUOTE=633squadron]
Hi!

I have a problem running my Palm desktop apps and synchronization with different users within Windows XP.

My environment is:

Windows XP Professional
two users:
[ol]
[li]a user within the computer’s local domain, call it local\username1[/li][li]a user defined by my company’s NT domain, call it workdomain\user1[/li][/ol]

Note that the username itself is the same for both, it’s just the domain that’s different.

The computer is a Dell Inspiron 6000.

I have a Palm Clie NX60 using Sony’s version of Palm Desktop, along with Intellisync Pro, Documents to Go, Smartlist to Go, SplashID, CodeJedi ShadowPlan, and Pocket Quicken 2.5.

I installed all the Palm apps and their desktop apps under local\user1. When I’m logged in as local\username1, I can do a sync and access the desktop apps.

But, when I’m logged in as workdomain\user1, the HotSync Manager doesn’t show any of the conduits for SplashID, PQ, or Doc to Go (for example). If I try to run the desktop app, it crashes.

Any idea why this is true? I don’t understand what my user name has to do with running these apps. I don’t remember installing them for a specific user. The local\user1 user is an Administrator for the laptop.

I can furnish more info if you need it.
[/QUOTE]

This is, as far as I know, an endemic problem with hotsync. Conduits are tracked in the registry under HKEY_USERS and HKEY_CURRENT_USER, not HKEY_LOCAL_MACHINE. (AFAIK, most programs that give you a choice of installing for a specific user or all users are able to detect their registry settings in either tree structure.)

Easiest solution, I think, is to promote the workdomain user to local adminstrator if this is required to install the software, then demote again.

Hope that helps, sorry I didn’t have better news.

3

[QUOTE=chrisk]
This is, as far as I know, an endemic problem with hotsync. Conduits are tracked in the registry under HKEY_USERS and HKEY_CURRENT_USER, not HKEY_LOCAL_MACHINE. (AFAIK, most programs that give you a choice of installing for a specific user or all users are able to detect their registry settings in either tree structure.)

Easiest solution, I think, is to promote the workdomain user to local adminstrator if this is required to install the software, then demote again.

Hope that helps, sorry I didn’t have better news.
[/QUOTE]

Thanks for the information; at least I know what’s going on. I suppose I could install the software once again under workdomain\user1 so that everything works in both places. At this point, though, I know it works for the local user, so I’m going to keep using that.

The only reason I need to log into the work domain is to use printers in the work domain. I probably can get around that.