Ping times out: https://ajax.googleapis.com/ajax/libs/jquery/2.1.3/jquery.min.js

Factual Questions
1

What can cause this to happen only on one machine on my network? This page is being referenced by another page I’m trying to reach but times out in the browser. So I tried ping and that times out too. But on other machines it all works.

What about a machine configuration can cause it to fail to reach a particular site? This is basically out-of-the-box Windows 10 Home 64x connected to an office WiFi network. Another machine on the same network works fine.

2

Can you visit other https sites on that machine?

3

Did someone install one of those “privacy” Hosts files to remove internet ads and tracking? It might be blocking googleapis.com as a side-effect.

4

Yes, no problem.

Nope. Like I said, out-of-the-box Windows. The person using this machine is very untechnical and has changed virtually nothing in any configuration since we gave her the machine. I also tried disabling the virus scanner but it didn’t help.

5

What is the output of


  c:> nslookup ajax.googleapis.com

It should look something like


Non-authoritative answer:

Name:    googleapis.l.google.com

Addresses:  2404:6800:4006:804::200a

          216.58.196.138

          216.58.199.42

          216.58.200.106

          216.58.203.106

          172.217.25.138

Aliases:  ajax.googleapis.com
6

Here is what I get on her machine:



C:\>nslookup ajax.googleapis.com
Server:  wrouter.<company 2LD redacted>.com
Address:  10.0.20.1

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to wrouter.<redacted>.com timed-out

C:\

I get the same thing on my machine even though I can ping it.