I ordered a toy on Amazon that arrived last night. It had an in-package ‘demo’ mode, which didn’t work (no sound). Since it’s a birthday present, I opened the package to see if maybe the batteries were dead. Well not only were they dead, they were corroded and leaking, and the terminals were rusty. There were actually rust stain on the outside of the battery cover.
Not acceptable, obviously. So I printed the return labels…first time I have EVER returned a non-clothing merchandise from Amazon. I went to leave seller feedback, because it’s obviously unacceptable to receive a toy that is non-functional and leaking freaking batteries.
I noticed the seller had a 1% ‘negative’ feedback, so I decided to look at the reviews.
EVERY ONE of the negative ones had been crossed out by Amazon, and had a note something like “Fulfillment of this order was by Amazon, so Amazon takes full responsibility”.
Well WTF, yeah I ordered through Amazon, and maybe it shipped from Amazon…but it was from this particular store front.
So how do the store fronts work? Do they provide Amazon with the merchandise to ship from a central loction?
And what’s the freaking point of leaving seller feedback on a store if Amazon is going to just cancel out all the negative reviews? They should cancel out the positive ones as well, and leave a note that says “Fulfillment of this order was by Amazon, so Amazon takes all the freaking credit for rocking your world.”