Two days ago I did the free upgrade from Windows 7 to 10. Everything went smoothly. Office needed to be re-activated, but a quick and painless phone call to Microsoft Live help got that squared away without issue.
Yesterday I finished “polishing” up the install, fine tuning my start menu and classic shell appearance exactly as I like it. It was all perfect. I logged off last night and put the computer to sleep.
Today I logged in and everything is gone. All my documents, all my settings, everything. It’s as if I just bought a brand new computer and turned it on for the very first time.
I called back to phone support, but tech didn’t have the first clue what happened. (Which she admitted maybe 40 minutes into the call.)
I see new user profiles under C:\Users that are sort of similarly named to the actual profiles I use, and i’m pretty sure they weren’t there before.
I checked for any automatic updates last night, but the most recent update was when I manually installed VLC player yesterday afternoon. Nothing since then.
Does anyone have any idea what might have happened to me, or what I can do to fix this? Or maybe where I can go to get help?