Windows 8 installation error 0x800700E1

Factual Questions
1

I was installing some software from a cd today, and in the middle of the install, it stopped.

I got a window titled “1 Interrupted Action”

The error message reads:
"An unexpected error is keeping you from copying the file. If you continue to receive this error you can use the error code to search for help with this problem.

Error code 0x800700E1: Operation did not complete successfully because thee file contains a virus or potentially unwanted software.

KeyGen
Type: Application
Size 52.5 OB
DATE modified: 9/26/2012. 9:34 AM
Any ideas on what I can and should do here? I can “Skip” the error, which I presume would continue loading the software and permitting me to deal with it later with MS defender and essentials. I can “Try Again”, but I am sure the same error will occur.

Or I can “Cancel”, which will stop the process.

I want/need the software installed, so my preference is to get this installed, but obviously, I don’t want to corrupt my computer.

A quick google search turned up a number of comments on this error. A youtube video that has no audio shows someone clickin through the installation, skipping the errors and the corrupted files show up again at the end, in the windows security software. But it doesn’t show what to do from there.

KeyGen sounds like something that could corrupt/change the registry, but who knows what could be lurking?

If I skip and permit it to install, can I delete these files when the install is over, without doing any harm to my computer? Or since it is an application, can it kick off and run without me knowing it at any time?

I am stuck here and would appreciate some expertise here.

Thanks

2

“KeyGen” makes me think of product key generator, which is used for pirated versions of software. I’m guessing whatever you’re trying to install has a trojan or other malware included. What is the software you’re installing?

if it is malware, then you have no idea what it might have done to your system and you might as well wipe it and reinstall everything.

3

The software is for a OBDII code reader, which is a device to read codes from a car’s computer. It will also permit the resetting of things like the check engine light.

I purchased it from eBay, but the company is in the US, not China. I have written them a note, explaining what happened and am waiting for a reply.

I stopped the install. Are you saying that I need to re-install everything even if I didn’t continue with the install?

I did some checking, and this product has some great reviews on this sellers ebay store. Not one review I saw indicates this is a problem.

It could be that this has always been on the disk, and people just ignore it and continue the installation, or Windows 8 is stopping it before the malware can be loaded. It is at least giving me fair warning.

I guess the best thing to do is wait until I hear back from the seller. I guess I can always get my money back… But that will take time and I need the tool.

Not worth screwing up my computer, though.

I wish there was a way to take a look at the questionable file(s) somewhere that isolate the files and keep them from doing anything to the computer until it is given permission. Maybe if I had another computer thst I didn’t care about, I could look at it, but as an executable, I would not have the ability to see what it wanted to do anyway.

Interestingly, the youtube video that came up shows the same error with the same file name. The person in the youtube video just plows through with the install. Not exactly the way I want to go here.

4

Are you by chance using Windows Defenders? Some 3rd-party installers have been known to conflict with it causing false positives. Cancel your current installation (if you haven’t already), disable Defenders, then use a different antivirus and try again. Most likely it will go through.

5

I did cancel the current installation.

I have looked all over the web and have not found one complaint about this tool or software. However, that doesn’t mean I am not dealing with a problem here. I don’t want to over-react, but I don’t want to knowingly load a virus or malware, either. I haven’t heard back from the seller yet.

The YouTube video I watched when I did a search on the error code only showed someone getting the exact error code with the exact file name I had (KeyGen). i wonder if that filename is being flagged by Windows automatically, causing the problem? There was no indication on the youtube video that they were installing the same product as I am. I didn’t even search on the product name on youtube.

I can’t believe I am the first person to stumble onto this issue with this device, but maybe Windows 8 is the reason… It is relatively new. Or, maybe people don’t run Windows Defender.

Can I scan the cd for viruses/malware, etc without putting the software on my hard drive?

6

I went over your original post and it sounds like you are using Windows Defender. I believe that is the problem right there, (in terms of installation conflict, not about how good or bad the program is). If there are no known problems with the software and you trust the source, disable Defenders and try installing with a different antivirus. Of course you can scan the disc before installing but if you’re going to use Defenders, it will show the same false positive, (if that indeed is the problem).

If you’re really worried about the installation, use a sandbox utility to test the installation so you don’t cause permanent damage. I have Acronis myself, but I don’t know of any freeware to suggest to you. I’m repeating myself but I’m 99% positive that getting rid of Defenders will solve your problem.

7

It might be a simple conflict, but I wouldn’t take that bet, personally. Download Malwarebytes and scan the disk with that. Then throw the disk away and download the software you need from the Company’s support website.

8

Hold your horses.

Do not install anything, OBD2 codes can be looked up on the Internet. There is exactly zero reason to install anything. Just don’t.

9

He can’t use the Internet to pull codes from his car.

10

Thank you.

The more research I do, the more I am coming to this conclusion. Turning off Windows Defender would probably permit me to load the software without getting the error, but isn’t that the purpose of WD? the bigger question to me is, “why is this app name popping up on software installations running WD?” Is the KeyGen app a generic app name that WD is automatically flagging, requiring people to update/change the name of this particular executable?

I have asked on another forum, and apparently, this error has also been seen on Windows 7 installations. The theory is the software hasn’t been changed/modified for Windows 7/8, and/or cleaned up to get by WD. I have been amazed at how many people have just ignored the warning and loaded up software that generates this warning. Apparently, WD flags this error regularly, and often from “trusted” sources.

I haven’t done anything yet. The company has contacted me and asked for specifics, which I am supplying them. I will wait to see what answer I get from them. I unfortunately don’t have another computer to experiment on.

This.

11

Defender is most likely flagging the keygen as a virus because they are often used in software piracy to “unlock” an otherwise paid-for application. Keygens can contain viruses, (just as any other file), especially if they are downloaded illegally, but that is not the rule. That’s why I said if the program is from a trusted source, meaning you purchased it from a reputable dealer and people have installed this in the past with zero to non-serious issues, then you should try installing it with a different, (i.e. more discerning) AV installed. Some AVs are “lazy” and flag anything that looks remotely suspicious as being a virus. Although that might be better than letting everything go through, you are not getting accurate information and this causes needless worry and wasted time.

12

Wut?

He said it’s an OBDII reader. The gizmo works by plugging it into the car, clicking a few buttons, then reading a code on the LCD screen. These codes are standardized across all cars. For instance, just last week I got a check engine light on my car and when I plugged my reader I got code P0340, which is for the camshaft position sensor 1. I only needed to do 10 minutes worth of research on YouTube how to replace it on my BMW, and the only factoid specific to my car is that it’s the left bank on my V8. Other that that there is zero reason to install any software.

13

404

14

BTW, you really should do a search for reviews of Defender. I know it’s such a simple solution because it’s free and comes with Windows, but it’s just a step above not having any AV at all. Defenders will flag safe apps as dangerous while it fails to catch legitimate threats.

15

OP, not sure what you’re dealing with but I would recommend that you stop the Windows bullshit nonsense and get yourself one of these

$20. I hope it saves you some time and money not dealing with all this bs.

16

The OP is probably talking about one of the advanced-functionality programs, not just a dumb scanner. Manufacturers have their own codes/functions/interfaces that are accessed via the OBDII connector.

As an example, look at the “optional enhanced interfaces” on the AutoEnginuity web site. It also happens that this is one of the most commonly-bootlegged tools, although there are many others - both 3rd-party tools and manufacturer tools like the BMW service tools.

17

Wait. You say “Defender” and “Essentials.” If you mean Microsoft Security Essentials, you absolutely should not be running that on Windows 8. Windows 8 Defender handles everything MSE did on Windows 7.

I also want to point out that a keygen is not some sort of stealthy thing. It is a piece of software you intentionally run in order to generate an illicit key. It’s highly unlikely one is being used in an installer. The only way I could think it would be done is if the software itself is illicit, but even then, usually the installer installs the program with a key already in it, or the keygen is a separate program on the disk from the installer.

I concur that you’d be best off turning off Defender, installing some other antivirus, and trying again. It’s not as if Windows Defender is all that great of an antivirus, anyways. All the free antiviruses like AVG, Avast, BitDefender, and Panda Free all run circles around it. (Don’t let them try to trick you into getting the paid version.)