You’re just acting like a baby cause something didn’t go your way. Take a deep breath and find out if the problem is on your end or on their end. Then come back and bitch if you’re in the service area and they won’t do a g’damned thing to help you! Christ.
And just cause you can’t get this phone to work doesn’t mean you should damn yourself from ever having a cell phone.
Honey, I’ve been on the phone I don’t know how many times and I’m tired of it. The CS reps are useless. I’m done. Fuck the cell phones.
Moderator’s Note: Well, I don’t know how to straighten out your cell phone problems, but I will move this to the Pit for you.
The instrucitons to activate are in the manual, and can also be found online. These are probably the same instructions the CS reps are walking you through. The question I’ve been trying to ask you is, what happens when you follow these instructions? Does the phone give all the right prompts etc? Or does it fail to do what the manual says it should do during the process?
If it’s giving you the right prompts, then once you finish the process, what happens? Are you able to dial phone numbers, which then fail to connect? Do you have something on your screen, or nothing? What is the problem that you are experiencing? (“It doesn’t work” does not sufficiently describe the problem, we can not help if that is all you will say.)
-FrL-
I don’t understand why you can’t get your money back.
It does if it’s still 1995 where Abby_Emma_Sasha lives.
Frylock, I think it’s cool you’re trying to help, but I think your offer is falling on deaf ears right now.
Wow. This thread makes me sympathize with help desk workers everywhere.
This is nutty. Abby_Emma_Sasha, if you calm down and take some deep breaths and attempt to actually describe your problem, the likelihood that you can actually get your problem fixed will be much higher. Which is to say, it will be non-zero.
I’ve purchased my fair share of electronic equipment that didn’t work as advertised, or needed to be repaired, or whatnot. I’ve always managed to either get it fixed or get it refunded. In no case did I just decide that the malfunctioning piece of equipment was a Sign From On High that I was “not meant” to have the equipment in the first place.
Everyone who finds this thread hilarious, raise your hand.
You probably have to near an appropriate tower (Sprint?) to activate the phone. If you don’t have Sprint service where you live, that’s probably the problem. Or, the phone could be set up to work on several networks. I ran into this recently on an Alltel prepaid phone, it was getting a Verizon signal and was trying to activate through Verizon, but that wouldn’t work. Had to get into an Alltel area for it to activate.
I’ve had a VM phone for years and only one problem. The first phone I bought was, in fact, defective, and VM did, in fact, replace it. They paid the postage.
I will say, it was quite a feat to get a live person on the line, but once I did, things went well. The CS rep seemed to be about 12 but she did her job.
I liked it so much I bought my kid one, and his only problem with it is that it is not an iPhone (he’s 13, and while he has friends who have iPhones, he also has friends whose parents are much richer).
It sounds like the problem here is that the problem is not clear. Is the operator defective, or is the phone defective, or is the user out of the service area? My phone’s problem was very clear-cut (only half the screen worked).
I’ve got this pathology where I try to help people who probably won’t be helped.
I used to do it IRL, but now I limit the activity to the internet. 
(Still IRL if teaching counts.)
-FrL-
:: raises hand ::
I’m so glad I’m not a CS rep.
Good Christ. Grow up.
I’m so glad I’m not related in any way, shape, or form to Abby_Emma_Sasha.
I hear stories like this, or ones where people act like they should be congratulated for giving help desk people a hard time, and I just want to go to the nearest help desk location and bring them all a bunch of sweets (or booze. Can’t figure out which would be better).
How about sweet booze? Sweet, sweet booze.
Like amaretto? That is some sweet booze right there.