OK, as a former HR professional, I’m going to put this in big bold letters so you see it, Tiburon:
Do not talk to this woman yourself.
Here’s why:
[list=1][li]This isn’t your job, nor your responsibility. You are opening yourself up to so many problems it’s not even funny. If you say the wrong thing, or lose your temper, or even just bring the subject up, the potential reprecussions are anything from a reprimand from your superior up to and including termination and legal action. We live in an irrational world, and, having seen it happen, all I can imagine is you have this quiet little chat with her, and instead she takes umbrage and goes to HR herself, leaving you holding the bag. I’m not saying you don’t have a right to be offended (obviously this woman is a dolt), but this isn’t your job. Which brings me to…[/li]
[li]This is what Human Resources is for. They are trained to handle such situations - and you are not. There is a reason HR is there, and this is exactly it. They are designed to protect you, her, and the company from any and all fall-out. Are all HR departments great? Of course not. Do some of them sometimes do the wrong thing? Yes. But that is irrelevant - it is your responsibility, as an employee of the company, to follow company procedures, and I can’t imagine a company that doesn’t instruct its employees to refer all interpersonal problems to - you guessed it - the Human Resources Department.[/li]
[li]First, though, start with your supervisor. It is also their job to help diffuse interpersonal conflicts. If they feel it necessary, they will get HR to assist them. Perhaps they’ll handle it themselves. Either way, it’s not your place to talk to this woman. Follow your company’s procedures, or I’ll make a bet that this can only end in tears (for you and for her).[/li]
[li]You seem to think this woman is going to lose her job or be reprimanded, but I highly doubt it. If, as you say, she’d be the first person to sign up for a sensitivity training course if she knew she was being offensive, then all the better - but my point is, let HR handle it. In fact, I think you would do this woman a service to approach HR with exactly the attitude you have here - she’s a nice person, she obviously doesn’t mean any harm, you are not personally offended to the point of quitting your job over what she’s said, but you understand that she doesn’t understand how insensitive she’s being. That’s it. Then step away.[/li]
[li]If HR or your supervisor falls down on the job, that doesn’t mean you have to let them. Pursue it. Get timelines and expect people to meet them. If one person doesn’t give you a solution, talk to another person, or, better yet, their supervisor. The higher you get, the more likely there will be action taken, and for the better.[/li]
[li]Sadly, some HR departments run on the parent principle - “I don’t care who’s right or wrong, I just want you to stop fighting.” If you work for a company like this, then yes, you may even run a certain risk by raising the issue in the first place. I acknowledge that. But I will still steadfastly say that this isn’t your job, it’s HR’s, and it is your responsibility to let them handle it.[/li]
[li]If, in the end, by pursuing this with both your supervisor and HR and still nothing is done (or, worse, you end up worse off than you started), consider that perhaps that a company that allows an employee to continue to act in an offensive way in the workplace isn’t a company you want to work for.[/list=1][/li]
If this were a purely social situation, of course I’d say tell her to her face. And there’s even a case to be made that a quiet word in the corner might be appropriate if it were just one offense or the first offense. But if you’re not the only one who has noticed it, and your coworkers are encouraging you to speak for them, then it’s clear to me this situation has gone far beyond that, and it is time to let HR in on it. Check your employee handbook, and I guarantee you a situation like this is spelled out pretty clearly, and I highly, highly recommend you follow the advice therein.
Please, let them do their job, and don’t expose yourself to more problems than you already have.
Just my two cents - take it or leave it.
Esprix