My observation of quotas are that they are set at a level which has been determined to be challenging for the staff to acheive as to ensure peak productivity.
If kellibelli is regularly acheiving 200% of quota, she might very well be the one of the very best at what she does at her firm.
If management in their shortsightedness wants to “cut off their nose to spite their face” by disciplining her or even firing her then it’s their loss…right?
If I were the manager in question I would have told the tattletale co-worker that it’s not her job to worry about the performance of other workers…that she’d best just concentrate on her own performance.
I doubt the co-worker would like it if the shoe were on the other foot and her co-workers where timing her breaks, narcing her out for long restroom breaks, or blowing the whistle on her every indiscretion. That’s not the kind of working environment that I seek to create when managing people.
Many mission statements and corporate philosophies include phrases and references to working hard and playing hard…or having some fun along the way…
If I where Kellibelli’s manager, I’d counsel her in private that she should be more discreet in the future as not to make waves among her coworkers, but I’d also remind her that now that I know about her pastime, I’m naturally going to be suspicious if I see a drop-off in her productivity.
I’m a realist in my philosphy concerning managing people. I once had this guy who was habitually 20-30 minutes late. I coached him…I counseled him and by gosh, he just couldn’t seem to modify his behavior. Yeah, I could have taken him through the disciplanary process, eventually culminating in his termination, but geesh, the guy was the most productive among his co-workers and voluntarily stayed late every day in order to do extra work!
I stepped back from the situation and determined that his maddening habit of coming in late was somthing that I’d best just accept.
Human beings are diverse. They are not easily placed into boxes.
Another example that comes to mind is this other guy a few years later in another department that I managed that was the king of the smoke break. This guy was outside smoking a cigarette several more times per day than the average smoker. But heck…the guy was an eccentric genious and he could do things that others couldn’t. He also NEVER took vacation days, happily forfeiting his yearly allotment. He also NEVER called in sick and on top of that, as soon as he would get home from work he’d sign on to the system and fix problems into the wee hours of the night.
Again, what was to be gained by forcing behavior modification upon him?
Folks, good help is hard to find and even harder to keep. A good people manager can recognize a little diversity in his staff and allow for it while acheiving the goals of the corporation.
Contestant #3