Fuck you, rich asshole bitch!

The BBQ Pit
61

Right. when I worked at Circuit City people would buy discontinued items at great mark downs. Occasionally one would have a problem and they would want to exchange it for another just like it without paying any extra.

Sorry, that was a discontinued item, as in they don’t make it anymore and there’s no way I can get another one.

But that’s the one I want.

Okay we’ll fix this one for you.

No way. It broke after only a month. I want another one just like it.

Sorry can’t do it

I insist you get me another.

At some point I feel like dropping my pants and saying “Well check up my ass and if you see one feel free to yank it out of there and take it home.”

I’d have to admit that retailers share the blame by not nipping this bad behavior in the bud. Cooperate stores are bad. Customers learn that if they call the district or home office and complain they are pretty likely to get what they want. Once managers learn this they tend to give in just to avid the phone call.

The customers who think throwing a hissy will get them a better deal are the worse. I’m glad I work at an independently owned store now. We’ve shown a few assholes the door.

I love the pizza story. It’s great when management supports their staff and won’t tolerate customers abusing them. If a customer is upset I will let them vent within reason, as they tell me their story No excessive profanity and no personal insults aimed at me or the staff. If that happens we are done talking and it’s get the fuck out until you learn to communicate like an adult.

Similar story. One of the staff at my store worked at a great privately owned music store in Atlanta. One customer took a bunch of his time trying to beat him up on the price of a decent keyboard. eventually he gives the guy a dam good deal and goes to the register to ring it up. Keep in mind the man has his teenage son with him. Evidently he’s teaching his son how to be an effective shopper.

$1300 + tax equals

Wait you said $1300 tax included.

No sir I didn’t, it’s $1300 plus tax.

Bullshit you said $1300 tax included. I want to speak to a manager.

He gets the assistant manager who allows the man to argue and brow beat him until he caves and is agrees to sell him the item at $1300 tax included. My friend is furious and walks to the back to calm down. The owner sees he is upset and asks what’s up and he explains the situation. “Come with me the owner says” and walks toward the front.

The owner walks to the register and pulls the receipt out of the assistant managers hands and tears it up in front of an astounded customer.

“Deals off pal…get out of my store”

The customer is pissed and insists the sale be completed as the assistant manager said. “Don’t you stand behind the word of your employees?” He blusters.

Leaning over the counter to get a bit closer the owner says. “I sure do. He told me you were a fucking asshole…and I believe him. Now get out”
Oh…what sweet poetry. Gotta love it.

62

Actually, it is a regular part of cognitive development to learn that no matter how many parts you cut something into its going to be the same amount. If I were you I would have said 16 and made the pizza 1/10th of the regular size and cut it into 12 piece. lol

63

And again, one more reminder why it’s worth the subscription fees. Thanks walrus

64

I was in a local Mom and Pop grocery a few years back, shopping right at noon. The store was being remodelled and there were workmen there–all lines up at the deli counter to get their lunch. I was in line with my 2 small children.

A little old lady approached the counter. There were two girls working, very busy getting the sandwiches for the workmen. I was next after them. LOL says to me, “you won’t mind if I go ahead of you and get my potato salad.”

I told her civilly that yes, I DO mind and that these men were here before either of us, and we all had to wait our turn.

If looks could kill… That memory still give me pleasure to this day. Her presumption that she could just waltz in and all would wait for her really got me.

65

how YOU doin’ :wink:

My manager a couple of years ago at Safeway (and man I could go on for ages about this guy) was a real fun ex-military guy, really efficient and direct. So one day we’re understaffed, and we’ve got pretty much the whole store up front working registers, and the 5pm rush was way worse than usual. So the lines are pretty long, and this one woman starts complaining about how she “shouldn’t have to wait in line”.
So the manager goes over to her, and explains the situation that somebody had called in, and we had all the trained back room employees up front, and he had to handle the equally long customer-service desk line.
“well, you know, this kind of service is just ridiculous, can’t you do something?”
“ma’am, I just explained to you that we have everybody available at the front, I’m sorry for the inconveinance, but we’re short handed”
“I have a full cart of groceries, I give you my business, I don’t have to shop here, you know!!”
“Ma’am, you’re right… in fact, there’s a Giant just up the street that would LOVE to have your business.”

She just looked absolutely astonished for about 10 seconds, then just turned around and peaced out, leaving the whole cart of groceries in the middle of the floor.

66

While in college I worked part time as a checker in a grocery store, one of the big warehouse types.

One afternoon there was a dreadful storm that seemed to come out of nowhere, high winds, hail, etc, and our store, along with a lot of the town, lost power.

So customers are stranded for a while. The manager, a cool guy, has us employees breaking down cardboard boxes to cover the open freezer bins with. I go back up front, where the customers are, and Gary the manager tells me theres’ a customer who wants to check out. A customer with two huge cartloads of stuff.

With no power it would have to be all added up by hand. Not so much a problem, and Gary asked me because I was the checker with the best math skills. But he didn’t really expect me to do it. I was tired, and worried about my family, so I said “Gary, I just want to go home.”

He said “Okay!” and I walked out, leaving the customer gaping and sputtering.

67

After too many years in retail I get a real kick out of these threads.

US customers are spoiled rotten and expect way too much. I blame the big cooperate chains for some of that. People in offices who rarely deal with customers making policies those of us on the front lines have to deal with.Too liberal return policies got abused and abused and now have started to change. Once policies have been in place for a while people think it’s some kind of rule or law and they’re entitles to it. They don’t see it a courtesy offered by the company.
One of my pet peeves is people thinking if something is priced wrong then we are somehow obligated to sell it at the wrong price. Honest folks. We’re not. If it’s in a printed add there is some obligation but a simple disclaimer of the error posted in the store takes care of that.

If it’s priced incorrectly in the store that may be an honest mistake and most stores have some policy in place to handle that, such as some percentage discount. There is no law that says we have to sell it at the incorrect price. I’ve had this discussion too many times with different customers and it happened again just the other day.

I wonder how different it is in other countries.

My vote is on the lady in the OP being a scam artist as well. Some are very polite and appear like your best customer but some figure if they are annoying enough some employee will give in just to get rid of them. Sadly, they are successful enough times to keep at it.

Some lady at the store the other day created a lot of drama about a 2 for 1 sale and claiming someone lied to her. My manager who is a real decent guy decided to give her the discount since it was only about $30 bucks and we were busy. My choice would have been to give her all her money back and take the product back, telling her not to accuse our staff of lying.

68

One tactic to line jumpers I have seen was used by a cart in downtown Philly. Most of the regulars would line up to the left of the cart, but there was always an a-hole or two who would try to walk up to the window on right and try to sneak in first by asking a question then placing an order.

The owner of the cart, in a very firm Greek accent would tell them, pointing to the line ‘These nice people have been waiting in line, why are you making it hard for these nice people?’

The reference to those waiting properly in line as being ‘nice’ was often like torpedoes into the selfish line jumpers. Amazing what one additional word can do.

69

But I don’t think it’s a regular part of cognitive development to know how many people an 18" pizza feeds. I don’t eat pizza very often and have no idea how big a slice usually is, so wouldn’t know whether 18" feeds 6 or 16 people.

Telling her she could have it cut into however many slices she wanted wouldn’t be much help if she wanted a certain number of regular sized slices and just needed to know how many pizzas to order to obtain that.

That doesn’t excuse her rudeness, of course.

70

I get what you’re saying, but that leads me into a rant of my own which is people who don’t ask what they really want to know. “How many pieces is the 18” pizza?" is, for reasons already elucidated, a stupid question. “How many people does the 18” pizza generally serve?" is a much more useful question with a useful answer. “What size and how many pizzas do you recommend for 6 really hungry teenagers?” is even better.

What size is “a regular sized slice”? I’m from Chicago. We cut our pizza at least three ways I can think of - triangles, squares or diamonds. An 18" pizza could have 6 huge triangular slices at a take-a-slice-to-go place, or 12 pretty big triangles at a crappy delivery, or up to 36 squares or 25 diamonds at a real pizza joint. The number of slices has nothing to do with how many people it will feed. Just ask for the information you need and don’t assume the worker is an idiot. Chances are real, real good that he can help you out if you just (briefly) state what you really need instead of playing Nancy Drew.

See also, “Where’s your manager?” instead of “Can you do a refund for me?”, “What other colors does this come in?” instead of “Do you have this in green or brown?” and “Is this movie any good?” instead of “I like insipid action movies with things that go boom and lots of homoerotic male ass-smacking. Do you think I’ll like Howard’s End?”

71

Yes, and a *useful * pizza parlor employee would have understood that the intent of her question was to know how many people an 18" pizza served. And instead of repeating “I don’t know; how many do you want?” he would have answered, “We usually slice it into 8 fairly large slices. Generally speaking, our 18” feeds 3-4 adults or 1 teenage boy."

72

God, I wish I could have told her to screw off. But I am nothing but a pawn at my job, so I’d be the one to go.

Damn money grubbing punks. :mad:

73

See, at my store if something is priced wrong, then we HAVE to honor it. Usually it’s only about 20 cents off, but every now and then it’s off by a lot.

We even have to keep a super close watch on our price guns because people have been known to pick them up and reprice something for way way cheaper.

74

oh man, I’ve had massive fun at Safeway with this.

Even the MANAGERS don’t know what the policy is. Each manager seems to think it’s something different. :smack:

but what we DON’T do is give something to you for free if it doesn’t ring or rings up at the wrong price, despite what many people seem to think :smack:

And our return policy is fun too. And so are the people who try to abuse it. One lady (one we have an eye on about this sort of shit from the get-go), tried to return a type of honey we didn’t even sell… that was fun to explain, especially when she INSISTED she had gotten it at MY store, not just “A Safeway”. Wonderful fun that was.

75

Price guns? I haven’t seen a price sticker on anything for longer than I care to remember.

76

You probably honor it because it is usually only 20 cents or so and the few times it’s more don’t add up for now. When too many customers start switching tags and screwing you with your own policies then policies would change. Customers have been known to switch tags as well on larger items like TVs
Years ago at Sears a manager allowed himself to be browbeat by a customer into marking down a larger TV a very significant amount to the price of a small one. All I could think was “you pussy” Look that weasel right in the eyes and say NO!! For some employees when it’s not their money they don’t really care but customers working some scam, or just being loud and rude to get their way annoy the hell out of me. There area definite clear ways to deal with these folks but giving in shouldn’t be one.

I love it when customers swear that they were told some thing that is totally false about the item or the return policy or the financing by their salesperson and that justifies an exception to the normal return policy.
I look on their receipt and discover I was their salesperson.

It’s fun to look them in the eye and say. “Turns out I was your salesperson and I am positive I never told you any such thing. Will there be anything else?”
The look on their faces is priceless.

77

Get out of the chains and patronize some local small business.

78

Oh yes, yes yes yes. Why can’t people ask the question they really want answered? I get so tired of playing the ‘guess what I really want to know’ game.

On the flip side of this, people are so used to that game that they assume you aren’t asking the real question. It can take me 3-5 tries to get a simple answer to a simple question all because the person is trying to interpret what I’m ‘really’ asking. Can’t people just say what they really mean??

79

Not really. At the 6+ branches where I worked, there was not one onsite security guard. We could call the police, but they often took a long time to show up. And we usually only called them if criminal bahavior was going on, such as someone passing stolen checks.

80

Back when I worked at Panera, I had some lady bitching at me because we had to charge $1 for cream cheese. The bagel itself was .79 or .89, depending on the flavor, and butter/margarine was free, but cream cheese was $1. So you could still get a big fat bagel with cream cheese for less than $2.

Since it was a second job and I didn’t care all that much, I smiled sweetly and said, “I don’t set the prices, ma’am. Now, what flavor cream cheese do you want?” She grumbled and bought the cream cheese.

Back when my dad owned his own store, (this was several years ago, so the Florida law may have changed) he was not required to refund money. Exchange the item, yes, but he had a big sign in his store that stated no refunds. One customer got into an argument with him that my father was bound by law to refund his money!

My father invited him to come back with the statute and then they would chat.