Yabbut, what’s the difference, really? I imagine if he’d said this, the customer’s next comment would have been, “Well, you’d better cut it into six pieces, I don’t think we can eat eight.” :dubious:
OK, serious response: If her concern was to make sure the slices came out even (as in, she’s feeding 10 people and wants each to have 2 slices), all she needed to do was order a large pizza and ask to have it cut into ten slices, not give the poor counter guy the third degree with all the drama.
Sounds like Bunifa at the Booty Tree.
Missed the edit window: Make that “she’s feeding 5 people and wants each to have 2 slices.” :smack:
tdn-surely if you worked in a bank, you had security there you could call. I work at a museum (well, science center) and we have security. If ANYONE had acted like that, I’d be on the phone to them, post-haste.
We did have one guy who called on the phone to ask for tickets to a certain film in the omnimax. Well, it was sold-out, almost, because it had been reserved for a group (school field trips and the like). He read one of my coworkers the riot act and threatened to sue, so finally she had to give into him. (Technically, we will not take reservations for the same day-they have to be done 48 hours in advance, and then only on the weekends.)
The funny part is, when he came in to pick up his tickets, he was the nicest, friendliest guy. Go figure.
Then there was the woman who dropped off her nine-year old son with his friend, who claimed to be 15. No way-this kid was 12, 13 tops. Well, too bad-because anyone under 13 HAS to be accompanied by someone 18 or older. 9-year-old CLAIMS his family are members. Either way, we had him call his mother. She asked him if she could give permission for them to stay-nope, she had to be there.
So she comes, all high and mighty, and tells me she’s a member. So I ask for her member card.
Her: I don’t HAVE a card. We’re big doners to the “insert name of institution”. I don’t know WHAT you mean by a card. They never gave us one.
Me: (confused) Well, they had to give you something.
Her: No, they didn’t! But that’s all right, I’ll pay, I’ll pay. I’ll consider it a donation.
Me: Ma’am-but…
Her: I’ll pay! I’ll pay!
So she writes out a check, and as she finishes, she starts bitching again.
Her: I’m very unhappy about this. I’m a TRUSTEE! They usually just ask for my ID.
Me: Well, we could have looked up…
Her: You didn’t SAY that! What’s your name? Blah blah blah
(I would have looked her up, but she didn’t give me a chance).
So she asks for my name, and bitches out another employee later.
Well, I’m upset, obviously, and the next day, my boss asks me about it, and says he’s not mad at me, but I really should have just asked for her ID in the first place. Okay, that’s fine. (By the way, I have an awesome boss, so I wasn’t really upset.)
THE the next day, she comes back. She sees me, and sort of glares, but doesn’t say a word. I asked my coworker if she mentioned being a member-nope, he said, none. I asked my manager (not the same boss) if she was a trustee. Nope, a trustee would have SOME kind of ID for being such. And, they’d know the drill around here.
Hmmmm…
So we looked her up (we had her name from her credit slip). Oh yeah, she was a member all right…back in 2001! She had a family membership-not nearly trustee level. HA!
(Now I SO regret not having asked for her ID in the first place, so I could’ve looked her up. That would have been sooooo sweet).
But I will say, most of our visitors are pretty cool. Still, every once in a while…
I had a boss just like that once…
He always told us there were three rules to working in a convenience/liquor store…
[ol]
[li]Don’t take shit from anyone[/li][li]Keep the door locked after dark and only do service through the drive-thru[/li][li]Keep your knife in your pocket or at your side no matter what[/li][/ol]
I miss that job.
Brendon Small
Yeah, but is that 18" by circumference or by radius? And without those " it’s hard to tell if you’re talking centimeters or inches or feet.
Another vote for scam artist, but maybe I’m just in a scammy mood.
Sampiro. You’re one of my favorite posters. You always make me laugh sir. 
Ok, I’ll clear a few things up here.
Yeah, I totally think she was trying to scam us, and before clocking out and leaving I told the manager and the cashier taking over just that. They were pretty much with me on that too.
And as for the cutting in front of everyone thing, I told her to step aside and that I would help her in a bit, but she kept talking. While she was saying all that, I was ringing up the next lady.
Haha, and one of the people in line did back me up. I told her that I was sorry about the wait and everything and she said, clear as day, “Honey, I can see that it’s not you. SOME PEOPLE JUST CAN’T WAIT, I GUESS.”
The bitch lady just kinda gasped a little and kept talking to the other store on the phone.
It didn’t really have to do with beer, or root beer, it was about the STORE (which he explained). He was explaining why he thought Cost World whosawhats is awesome, because they have a really good special brand of root beer.
Do try and keep up dear.
I would have done more than just make a statement, if someone cut in front of a line I was in? Ooooooh! Grrrrrr!!! Little old lady does battle for the rights of the cashier and the other customers.
I think that is probably in the top three of my pet peeves. That is, people who abuse folks in the service industry. It gets my ire up and I just can’t be held responsible for what I say or do to them.
Rude obnoxious people…
One of the best things about owning a business, you get to tell them to go fuck themselves and not worry about getting fired.
Because if you snort it, it burns…
The woman who was saying to you that it was “unacceptable” was not being assertive. She was being unreasonable. Assertiveness is about treating others fairly as well as seeing to it that you yourself are treated fairly. The woman who confronted you was off the mark in insisting on something you could not provide.
I was about to suggest that Havik use an assertiveness technique known as the broken record technique with the rowdy woman who came to customer service. No matter how loud or insistent she got, he could have smiled and said the same thing over and over: “I’m sorry. You’ll have to wait your turn. Please take your place at the back of the line.” He really didn’t have to say anything further than that. It was fair and reasonable. Nothing wrong with that.
Havik, welcome to the SDMB!
Haha, easier said than done, but it could have worked. Could have.
Also, I’m a girl. :rolleyes:
I have made a comment a couple of times when in line with some customer that is behaving badly.
“You know, when people act rudely, or throw temper tantrums like small children, it usually is a testament to their overwhelmingly shitty lives.”
The pizza place across the street cuts theirs into 101 pieces, I’m going there.
Do you even own dalmations? :dubious:
I think he was being sarcastic about “calling on the assertiveness training from the office,” i.e. something she half remembers because she was forced to go and didn’t pay attention but at some point decided it was something she could use as an excuse for being aggressive and obnoxious. “Hey, I took assertiveness training! Bow to my will, peasant.”
Some people’s demands are pretty funny, though, in context. For instance I broke my snow shovel during the second of a bunch of killer snowstorms, and I went to Target to buy another one. It was not easy to get there–in fact it was not easy to get out of my driveway, every time I left I had to get pushed by the Russian cab drivers that live down the street. And when I got to Target they were out of snow shovels. And I wasn’t the only one that wanted one. Fortunately, Bitch Lady got there first. She was arguing with the guy about why there were no snow shovels and saying things like, “Well, you sell snow shovels. I’m here to buy one. So where are they? What kind of place is this anyway? I want my snow shovel and I want it now! Where is the manager?”
(I say fortunately because it probably kept me from going through that routine myself. It was frustrating. You didn’t want to drive all over town because that, frankly, could have taken weeks.)
But what did she want the manager to do, conjure one out of thin air? (He said, “I think there are a couple of snowblowers left.” Always trying to upsell.)