Paloma doesn’t totally excite me, but it’s an improvement. Fair warning: very long rant about my irkday follows.
Have any of you ever been VERY sorely tempted to march out of irkplace expressing your opinion of same by way of one finger per hand? (OK, two per hand for the UK contingent.) About the only thing that stopped me from doing so today was obligations to DH and pets as far as bringing in income.
Got zapped for NCNS on Friday, sup claiming she did not receive email that I would be out. Calling was not practical due to lack of audible voice. Found said email in my Sent folder where it belonged, will be depositing printout of same on sup’s desk tomorrow.
Then, got an IMO grossly unfair autofail on a call. If the PITA anal-retentive newbie QA didn’t feel my notes on the call were detailed enough, I might grumble about a 10-15 point hit, but that would not utterly infuriate me (he bitched about my not noting info another agent had done so with mere minutes before). He decided to call it a violation of regulations by claiming it to qualify under the “unfair, deceptive, or abusive practices” umbrella. BULLSHIT!!! Poor near-desk neighbor had to put up with me fuming about this most of the afternoon. Then again, I had to spend most of last week listening to her fixating on a 5-point deduction (different QA, who I agree could have been more specific about the matter).
Bonus points on this: direct sup is not available this week, since she’s training newbies. I do plan to consult another sup (I’ve worked on his team before and am comfortable with him) to find out what protocol is for appealing a call score when my own sup is not available for this.
Everyone is at this point convinced that QA’s current mission is to nitpick and hairsplit their way to giving the lowest scores they can justify. At least four people, especially veterans, are actively seeking other employment at this point. I’m one of them.
Golden Arches catered tonight, since I was able to take advantage of a deal that got me enough nuggets and fries to cover both dinner tonight and lunch tomorrow. I think a few spicy nuggets snuck into my order, when I specified regular, but they’re within my admittedly wimpy tolerance, so I can deal.
I really need to go to bed early tonight, since I slept poorly last night, even before DH’s snoring rousted me 45 minutes early.